I don't agree with the well tiled part of the replies!
What's the point of leaving the finished job like that - it people don't know how to treat a product why do they ruin it for those who can produce the goods.

Point taken. I think it's the fact that it appears lip free and consistent just let down at the last hurdle.
 
I'm afraid it looks like a bum job. What was he thinking using white grout on slate and Turpentine to strip slate?
 
Thanks everyone. THe quality of the tiling is really good. We're told it was sealed before grouting. He's been back once, used turps(?) and then what sealant was left. My other half has been persuaded that the finish is what you can expect for slate being so porous but I'm not so sure. What would you use to strip it right back?


He might have sealed before grouting but if the sealer had not gained it's protection strength ( grouted to early after sealer application ), then it would not help with grout pitting etc..

I agree with others, call your installer back and discuss a remedy .
 

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