Small Misunderstanding

[Dan]

I'd never do business via text message I think it's really unprofessional. And every chance you have to speak to your clients is another chance to get on with them really well and get them to remember you. So I'd have called them and even afterwards emailing them a decent professional quote/estimate.

Hate text messages at the best of times. I think I have about 7 or 8 messaging apps on my phone as various friends use various ones and it does my head in when they message me with something just like 'doin?' - grrrrrrr

 

[kilty55]

the guy sounds an eejit

 

[High Peak Tiling]

I am yet to give a quote by text or phone.
I have photographed a quote sheet for a customer and sent via email before. but only because it needed time to work out.

 

[widler]

I send a text now and again, whats the difference between a text and email ?
I text so its on my phone and i don't forget ,or i email,most customers ask me to either text or email now.
Although i did a job last week and they wanted a invoice POSTING,then posted it back with a cheque and a letter saying a job well done ,weird folk about ! (Lovely folk though)
Ps i don't slang text quotes, its wrote like a quote

 

[Dan]

I think the thing with texts or emails is the fact that it can be done and assumed it has been received.

So a customer sends a text day before job starts "sorry got another tiler" just doesn't cut it for me.

And the more you do by text the more ch ace you have of them not phoning instead.

I'd try to speak to customers on the phone as often as possible if I were a tiler, I'd email quotes only, not discuss too much via email tho, and I'd never text them. Ever.

 

[High Peak Tiling]

Like I said, I have emailed in the past. But not texted.
Like on here, I have a signature at the bottom of each email.

I wouldn't do any final arrangements over email though, only due to professionalism and being on the safe side like you said Dan.

 

[widler]

Oh i always ring them 1st saying im sending a email/text with quote.
Like i said if i just 'tell' them i would forget so i tell them im texting/emailing it

 

[Time's Ran Out]

I never phone ! Just don't like the sound of them hitting the floor after the 'how much!' it's much safer to send an email as you both have a copy and it's much quicker to send than posting. Best time to send is after lights go out on Tilers Forum and they are just dozing off when 'ping' they've received a message!

 

[The Legend; Phil Hobson RIP]

I never phone ! Just don't like the sound of them hitting the floor after the 'how much!' it's
much safer to send an email as you both have a copy and it's much quicker to send than posting. Best time to send is after lights go out on Tilers Forum and they are just dozing off when 'ping' they've received a message!

You have a real cruel streak John,:lol:

 

[Andy Allen]

most jobs I can quote while im there, no better feeling than quoting a job and getting it booked in all in one go...

 

[Perry]

I find the same with younger customers....and I hate it with a vengance.

thats because your old Mark lol

 

[White Room]

thats because your old Mark lol

YEP:smilewinkgrin:

 

[AMtek]

I don't normally give quotes by text but he had text me asking if I had a price for him yet, I was away at the time so had no internet access to email a quote so I text him back with his price