Stuborn Customers

[sean384]

Not been tiling very long so I was pleased when i got the thumbs up on a job I recently priced up.
I went a long to the house in question and discussed with the lady what she wanted. It was a kitchen splash back of 5m Sq, she was adamant that it had to be a full tile from the work top and what ever was left at the top then so be it. As it worked out it left a 15mm sliver at the top of the window sill and cupboards which she was happy with. I suggested it may be better with a 3/4 tile from the work top to allow the sliver at the top to be bigger hence looking better, but she didn't want that.
During my trip home tonight after finishing the job I had a phone call from the lady in question asking if I could go back around and start again as she didn't like the small sliver at the top after all. :whatchutalkingabout

Did i do the right thing by starting the job in the first place or should I have been more persuasive at the begining.

 

[UKTT Darren]

Tell her sure you will go arround and do it again for the same fees as before. Its her problem if she doesnt like the finished result after the consultation of what she wanted.

 

[abskiing]

The customer is always right. Make sure you bill her for removing the tiles then refixing them to her specification.

abskiing

 

[brian c]

should have been more strenious when starting out m8,should have TOLD her that it would have looked silly with the little cut at top.Ihad the szme scenario on Monday when the cooker which was between 2 worktops had different heights in worktop either side and i had to cut all the bottom row to suit,ist not great doing it but if punters are happy at the onset then what can you do apart from persuading them round to your thinking.

 

[TheWrightTiler]

totall agree there mate, its a recharge

andy

 

[Fred]

Yeap, she told you what she wanted and you did it. The same money plus extra for taking off tiles and scraping off the wall. Had a similar thing 2 years ago, I refused to re-do the job unless cash was paid upfront.

 

[mjmcmil]

Typical....... Who know's best???

 

[Falcone]

Let us know what she says Sean mate

 

[GazTech]

When it comes to customers....you lot have it easy,I have to deal with the public and moaning, whining, whinging tilers....pmsl....I wouldn't swap my job for the world......Gaz

 

[Holohana]

Only thing id say is be careful matey, maybe try and get some cash up front in case she's not happy at having to pay twice.

Never happend yet and wouldnt want it to happen to me or anyone else either for that matter.

Maybe thats the cynic in me!!!

 

[abskiing]

Just as an addition to my first reply, Thinking back on jobs I have had situations where the window ledge was only a small cut up from the first row and have shown the client a suitable finish using listellos and thin border tiles which tie in with their accessories and fittings. Stainless steel and white trim work for me.

abskiing

 

[woodie]

as long as you told the customer in the first place what you would recommend and she still went along with her own idea then she has to pay again, don't put yourself out mate it's not your fault they are sent to try us Mike:furious3:

 

[ChaseTiling]

Providing you explained the original outcome and she took it on, then the work gets done for another fee.

Simple as that mate

 

[billy123]

she aint the first and wont be the last,re-charge and try and get money up front.your maybe thinking she will bad mouth you,but she propably like that with other services too.stick in mate:furious3:

 

[devonmark]

customers eh....:furious3:

but where would we be without them ?