Thumbs up to Mapei...

[Rich]

Afternoon all. Some of you may remember a post I put up a few weeks ago regarding silicone that just would not bond to the bath and shower tray (link below)

[h=3]Your thoughts on splitting silicone...[/h]Well it has been a total pain in the backside to say the least. Replaced it with Mapei silicone and it still came away. I phoned Mr Nick Walker (I hope he wont mind me giving his name) from Mapei to see what he thought. He was stumped and went away to have a word with a few other people, when he came back to me he mentioned a primer (as the members on here had advised), the problem is the cheapest I could find the primer on line for was nearly £100!!

He offered to come and see the customer with me and explain that the silicone was used correctly and that it definitely was not down to poor workmanship. This was worth its weight in gold to me as the customer is beginning to loose faith in me. On top of this he drove down from god knows where to deliver a bottle of said primer to me by hand. What a top bloke and what a top product!

Thank you very much Nick and Mapei

 

[DHTiling]

Ahh but was the primer for FREE!!

 

[hillhead]

That's great Richard, fair play to mapei yet again.
Was it the fault of the bath and tray?

 

[Colour Republic]

Service like that is never forgotten, but then I'm not surprised at how great they are, after all they are Italian

Only just leant they started out as paint manufacturers

 

[Stewart]

great result Rich and i also want to know if you got it for free....?

 

[tommyzooom]

Great customer service

 

[kilty55]

great service that,not forgotten that type of service

 

[Rich]

Yep, free of charge :smilewinkgrin:

I haven't used it yet so we are still unsure of the cause but I think this is the ticket. I will let you all know if it holds, fingers crossed!

Your right Kilty,not going to forget that in a hurry.