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C

cornish_crofter

One regular asked me for the name of a plasterer to do ceilings and walls to get rid of all the artex. The first one quoted and then never turned up and she was constantly ringing me. The second quoted and got the job and then asked her how much I was charging for the tiling and offered to undercut, luckily she knew my work and stuck with me. Needless to say I won't be giving that plaster ( Do not swear )number to anyone in the future.

What a complete ------! The only person he's shafted is himself. You still got the job you were going to get and now you'll be recommending a different plasterer.

I put a builder in touch with a client and he got around £15ks worth of work. He was old school and respected boundaries. Whenever the client asked him if he was interested in doing work that may impinge on me he asked the client to discuss it with me first.

As a result of my putting him in touch with the client the builder handed me 2 more bathrooms on a plate! He told the client that he felt I should do the work on those. I didn't want the £15k job as it was too much for me to take on at once, but the builder felt that I should benefit in some way, so he suggested to the client that I was approached to do those bathrooms and worked for the client directly, whereas he and his guys cracked on with the other stuff.
 
R

Rob Z

Hi Nige,

To echo what many have already said, I try to put plenty of information into the proposal that will hopefully make us stand out from the crowd. Including technical details about the installation itself, and details that are specific to this installation, might make all the difference. For many customers, they are used to a tile contractor giving them some sort of flat rate to set the tile ($X per sq ft, or $X per tub surround, etc), and they end up thinking that all tile is the same and a "what's the big deal, you just glue the tile down" sort of mentality. Giving them the information and detail that is needed to trigger a discussion could let them see that what you have to offer is better than the other guys.

Of course there will always be the customers that want it done as cheaply as can be done, and don't care that you have much more to offer than the guys that are just the lick-em, stick-em type. But for the more discriminating customer, I've found that my approach yields a good rate of success getting the job and with the customer being happy to spend the extra dough to get what they didn't know they wanted until I have been able to teach them about the details that go into a solid, long lasting tile installation.

Best of luck! :thumbsup:
 

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