Tiling Job - Need Redoing?

[Herm]

Do you have an invoice from this company or the individual who did the "work"?

Sure, we have the invoice from the company

 

[One Day]

You definitely have a strong case against the company who invoiced you.
"Reasonable skill and care" and "fit for purpose" are the two legal terms you could research for starters.

Main thing is do everything in writing and give them chance to correct the mess BEFORE you take legal action.

 

[WetSaw]

Then it doesn't matter that the person who did the work is no longer at the company, it is their responsibility to put it right.

 

[Herm]

We paid them to take the old tiles and shower tray out and replace, including the door. The tiling was from scratch so no reason it shouldn't have been done right. The budget was generous compared to our other quotes 🙁

You definitely have a strong case against the company who invoiced you.
"Reasonable skill and care" and "fit for purpose" are the two legal terms you could research for starters.

Main thing is do everything in writing and give them chance to correct the mess BEFORE you take legal action.

Thanks. We are so reluctant to have them back in our house again... Other than their new tiler, his attitude to resolving the problems has been awful. We've already been down the route of politely asking for the drainage issue to be fixed, which has been refused blaming it on our existing pipework (it's not)... I am not sure I would ever trust the shower if they came back and fixed it from scratch (though from what I've seen of them they are not likely to do so). Is there any alternative? Can we request our money back, for example? Then we could start all over again.

 

[White Room]

I doubt there would be a hope in hell they would give you your money back by the sound of it...perhaps court maybe an option.

 

[Andy Allen]

Send a recorded letter to them stating all the issues you have and give them 14 days to put them right or you will be taking legal action to recover your losses.
If after 14 days you have no response send another recorded letter stating legal action pending within 7 days.
If no response take them to the small claims court....you can do it all on line for a small cost.

 

[Herm]

Hi all,

Thanks for all the advice. We've had 2 plumbers out to look at the problems and quote for the work necessary to fix. The first was recommended by our boiler engineer, the second we found on trading standard's buywithconfidence website.

The first (he has offered to write us a report) has suggested:

• Taking off the shower door to enable access
• Removing the bottom 2 rows of tiles
• Bringing up the shower tray and sorting out the drainage problem directly under the shower
• Replacing bottom two rows with new tiles and reapplying door, reapplying sealant.

Second plumber agreed that it was a very bad job but he wasn't willing to write us any sort of report we could use, only a quote for what needs doing. He pretty much agreed with the consensus that it needed to be redone 🙁 He was a bit more thorough and identified the drainage problem that we've been having in a bit more detail. He suggested that we contact trading standards and our insurer and ask them to send somebody out. He was reluctant to discuss a partial solution such as that suggested by the other plumber as he wouldn't be able to guarantee the rest of the work.

I did ask both plumbers about the importance of tanking on this sort of shower and neither seemed to think it was very important.

In contrast the company only ever offered to regrout around the lower tiles, no plumbing work that was necessary.

The only thing concerning me is that these two suggestions are so radically different and I don't know which is the right answer!

 

[Andy Allen]

Why not get tiler round to look at it ?

 

[Herm]

Why not get tiler round to look at it ?

OK - you're right, of course. I'll get in touch with one tomorrow Thanks 🙂

 

[Time's Ran Out]

I wouldn't get anyone to fix it yet!
Contact your solicitor and get him to write to the company who messed it up
in the first place. You want your money back, his costs, plus new tiles, walls made good and all rubbish removed from site and any subsequent damage paid for.
Letting them get away with this type of work allows them to continue taking people's hard earned money.
Stand up for your rights and make sure you move forward on the property ladder with a pair of balls!