Important Changes to Tiling Standards

[Spare Tool]

Not acceptable by a long way, and for those that claim leveling clips have no place in tiling........!!!

 

[One Day]

..and just to point out that it might actually be WITHIN BS5385 tolerances.
1mm lippage is a crazy amount on a rectified edge and BS5385 should be revised to 0.1mm in my opinion.

I reckon if you actually measure the lips in the photos they are under 1mm (just)

No excuse for such a shocking job, but they may use it as an excuse.

 

[Andy Rhodes]

Shouldn't have to use tiling clips on those tiles there only 600 x 300 by the looks of them in the pictures, 600 x 300 are the new 6 x 6 it's just very poor quality of work demonstrated by a fixer who excuse, it's been done to BS standards I think this person's definition of BS is standing for Bull rubbish

 

[Andy Rhodes]

sorry only just seen Impish comments, maybe & again I'm going to say it get an independent report carried out

 

[Spare Tool]

Shouldn't have to use tiling clips on those tiles there only 600 x 300 by the looks of them in the pictures, 600 x 300 are the new 6 x 6 it's just very poor quality of work demonstrated by a fixer who excuse, it's been done to BS standards I think this person's definition of BS is standing for Bull rubbish

No not essential to use clips but would have made for a dam sight better job with them...

 

[One Day]

How someone can grout that and walk away is beyond me.
Have they no shame?!

 

[Dumbo]

I will use clips on rectified tiles all day long as it help protect the edges during installation

 

[Ash205]

Thank you everyone for your comments,
Just to answer a couple of questions
We had the whole job project managed by the bathroom company whilst We went away on holiday so we didn’t see the issues with the tiling until we came back, but they were raised straight away on our return
However because of a discontinued vanity unit and a measuring problem along with a chipped cistern we have had to wait the last 6/7 weeks for the items to become available to able to finish the job and presumed everything would be put right all in one go
The downside is they came this week and fitted everything that was missing, and gave the speech about the tiles again.
Having read the comments my plan now is to give them another couple of weeks to sort the tiles and if I get no joy bring somebody in to do the tiles correctly using their fitting fee (everything else was paid for upfront except fitting)

Again thanks for your comments guys most appreciated

 

[Dumbo]

That action might get you into trouble . Have you created a paper trail . You need to put in writing what you are not happy with and ask them to correct it . They need to given the chance to correct it . I know you complained , but you have to ask them to put it right . You should speak to a solicitor or local citizens advice bureau on how to deal with this .

 

[Andy Rhodes]

The statement made by jcr is correct e-mail the company with everything your not happy with & what you want the outcome to be .Also if your able to attach read & receive to the e-mail do so hope this helps & good luck

 

[Ash205]

Have been emailing and written several times and to be honest would of been happy for them to finish the job just to get it done and dusted , but the owner when it came to the tiling question actually shouted at the wife and told her to get 3 independent tiling companies in who would all say it was a good job ,
Have decided to give them till the weekend to respond with their solutions to the tiles , then plan on giving them 2 weeks notice of us going somewhere else to get the job finished , this job was actually started on the 6th December so just want it done now

 

[Dumbo]

Have been emailing and written several times and to be honest would of been happy for them to finish the job just to get it done and dusted , but the owner when it came to the tiling question actually shouted at the wife and told her to get 3 independent tiling companies in who would all say it was a good job ,
Have decided to give them till the weekend to respond with their solutions to the tiles , then plan on giving them 2 weeks notice of us going somewhere else to get the job finished , this job was actually started on the 6th December so just want it done now

I still think you should take advice as you don't want to end up paying for it twice

 

[Andy Rhodes]

Ash get in touch with the TTA they of a fully independent survey at a cost of course they will give you a fully written report of there finding,which if needed can also be used in court should it get that far

 

[Tile Shop]

How dare he shout at your wife for speaking her mind! If it were my wife, she'd make sure he swallowed at least 75% of his teeth!

Sorry but you need to stick to your guns on this one and if they don't back down, then as above, solicitor or CAB. That is not a good job. Simple! There are several issues, and whether or not those lips are in or out of tolerance, they are horrendously visible and shows a complete lack of attention to detail and ruin the whole look of the job. How they couldn't have seen that when laying, I'll never know. Unless the lighting wasn't adequate, to which there is also a guideline in BS5385, part 1 (4.2.2).

You could get 20 tilers to come and look; they will all tell you the job is complete crap!

 

[Chelly]

Sorry posted this accidentally on the general forum.

Hello I am currently in dispute with Wickes bathroom installation as they have fitted my wall tiles and I have cut slivers as the last course where the wall meets the ceiling. They blamed it on an uneven ceiling however I have argued that regardless of the uneven ceiling the last course cuts should have been larger and would have been if the area had been set out and measured correctly. Suggesting that if the first course (at the bath) was cut the last course cut would have been larger and better in appearance. They said that British standards state the the first course at the bath must be a full tile. I cannot find this BS and the only one I can find is one that states cuts should be kept to a minimum and be as large as possible. Who is right here and do you agree this is a poor quality install?