Topps sales slide

[Dan]

Topps Tiles Plc reported that trading for the 13 weeks ended 29 June 2013 dropped by 1.5% on a like for like basis compared to 2.1% in 2012.

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[Ian]

Not really any great surprise to me. I used to use Topps for everything now I use them if I'm desperate, or need to pop in for something on short notice. Far too expensive and not even bothered about competing for trade business.

 

[Qwerty]

Ditto. Not surprised as customer service is diabolical!

 

[Ian]

The people in the Grantham branch are actually quite good and know what they're on about, my problem is, how do they think they can charge 3 times the amount CTD do for something like a chrome trim???? Madness I tells ya, utter madness!!!

 

[AliGage]

I get on well with my local topps and they usually price match CTD.
Not surprising they are down a little, they changed systems recently and couldn't IST anything for a month.

They're expensive for most things though and trade discount is poor to say the least.

 

[Perry]

as they say you reap what you sow

 

[prceramics]

i must say topps in milton keynes is really good they bend over backwards to help you and even pay your wages if they make a mistake where you can't work.

 

[Colour Republic]

i must say topps in milton keynes is really good they bend over backwards to help you and even pay your wages if they make a mistake where you can't work.

3-2-1 and you're back in the room.

 

[White Room]

My local is'nt to bad but there prices are not realistic for the trade...

 

[Kevboy]

I agree with prceramics (as well as supporting the mighty Spurs) Topps in MK are really good. Have dealt with Buckingham also and they were just as good.

 

[prceramics]

3-2-1 and you're back in the room.

?

 

[Colour Republic]

?

I'm just very shocked that you would say they pay your wages if you can't work. How has this come about?

Do Topps have an installtion service that you work for and if they mess up they cover your down time? I can't think of any reason why they would do this unless you work for them direct?

 

[prceramics]

I'm just very shocked that you would say they pay your wages if you can't work. How has this come about?

Do Topps have an installtion service that you work for and if they mess up they cover your down time? I can't think of any reason why they would do this unless you work for them direct?

no mate i do not work for them in any way! They cost me half a day when they mucked up a tile order and paid me half of my day rate i know of another case when they delivered some trav to a customers house which was broken so there tiler had to go home witch they paid the customer the tilers day rate so she could still pay him for his wasted time, they call it a good will gesture.

 

[Colour Republic]

Did they actually pay you or did they discount or give goods to the value?

Not that it makes a huge difference but one is much easier than the other for them. I assume they have done this because you are a loyal customer and do not want to lose your business?

Credit were credits due if they have done that without you having to kick up a huge fuss.

 

[prceramics]

they paid me in goods because i had to get loads of bits anyway but i could have had a payment if i liked, the other example i gave got a payment not sure if cash or cheque, i did not kick up a fuss they just offered and the problem was quickly solved not like when i have had problems with another big named tile shop who cost me a days work and never even said sorry, needless to say i never sent another customer to them