Weber steps up to the mark - and more! Thank you

[cornish_crofter]

I think it's fair that you should all know that Weber have been absolutely brilliant with regards to the problems I experienced with their SLC. They have free issued a number of bags of SLC to me to correct the problem, and have gone further than that. I feel a bit guilty for the choice of title in my previous thread now.

A huge amount of effort on on their part and that of CTD in Plymouth, who I bought the stuff from has helped me considerably. Very often the metal of a manufacturer shows in how they tackle a problem, rather than if a problem never occured in the first place.

Weber have demonstrated how they tackle issues surrounding product or product support. They are the only tile adhesive company that I have had first hand experience with in this respect. Whilst we expect others may respond well in certain curcumstances, we as a forum now know that Weber will.

I would highly recommend Weber as a company that stands by their product. I look forward to using more of their products in the future.

Again, thank you Weber, you've been absolutely brilliant and earned my customer loyalty (something that you may not be too thrilled about :smilewinkgrin.

 

[DHTiling]

Now that is service.. it is good when they do help out.. Thanks for sharing this and i hope you feel better within ya self now mate.

 

[Michael kiss]

One for you and one for weber

 

[Diamond Pool Finishers]

good old Webber !!! i use there OCR TILING RENDER its the best stuff out there IMO,as you say Cornish

 

[nybor62]

good on ya webber

 

[Ian]

Next time you get stressed about a job not going to plan, think about how you feel now compared to the other day. All will be well in the end

 

[cornish_crofter]

Next time you get stressed about a job not going to plan, think about how you feel now compared to the other day. All will be well in the end

was it that obvious??!! :lol:

You're right though - I'll just think about how I feel when I'm out the other side of it.

 

[Aston]

well done weber!!

they are a top company and make some very good products...they dont always get the credit they deserve.

 

[cornish_crofter]

Now that is service.. it is good when they do help out.. Thanks for sharing this and i hope you feel better within ya self now mate.

I do thank you very much. Their response has also reaffirmed my confidence in myself in that followed a process to the letter. I now need to follow a different process to get the results I want and I now know that thanks to them and the members here.

 

[Scott]

Im glad you got it sorted

 

[cornish_crofter]

Im glad you got it sorted

I've still got to lay it - the drama's not over yet! :lol:

 

[DHTiling]

Now if Weber want to make us all feel good.. Can we all have some FREEBIES!! plz..:lol:

 

[borgie]

nice1 , good on ya webber!

 

[TrumpersUnited]

Good 2 hear a manufacturer with a decent back up service.

well done weber.

 

[tommyzooom]

Nice one Weber