What could be causing this? - damp behind tiles? - wet grout

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What happened?
Refused to accept responsibility for the incorrect height of the sink and he had a go at my wife when she expressed her feelings about his attitude during the explanation of what needed doing. Also, only 40 tiles available when well over 120 are not right. Ridiculous state of affairs.
 
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Just for your info as in regards to deviation of tiling as per bs , for instance when you put your level up the wall and their is a gap at the top . I do my know precise wording but it amounts to .
Flatness is measured using an eight foot straight edge with 3mm feet at each end . At no point should the tiles touch the straight edge or the gap exceed 6mm
 
Just for your info as in regards to deviation of tiling as per bs , for instance when you put your level up the wall and their is a gap at the top . I do my know precise wording but it amounts to .
Flatness is measured using an eight foot straight edge with 3mm feet at each end . At no point should the tiles touch the straight edge or the gap exceed 6mm
Yep, gaps are 15mm +
 
I am thinking of doing it all myself and charge them for it. Labour + Materials.
You can do what you like but if you do that you will have no chance of recouping any money , I think your best bet is contacting a solicitor and getting them to draft a letter with everything you are not happy about
 

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What could be causing this? - damp behind tiles? - wet grout
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