what do i do now?! Page: 2

[GazLC81]

Pursedog....don't worry about the customer, this is your chance to show what a great tradesman you are...... Re-assure them that although a problem has arrose you are in no way going to do a runner and let them deal with it, you will take complete charge of the situation and will get it sorted out 100% and you will do this free of charge ( you may not want to mate but if it's your early days you are better off doing that, boosting your reputation and gaining valuable experience rather than a pound note)

Tell them you can't entirly explain what has happened but sometimes the materials we use FAIL..... just like sometimes you can by a brand new car and 1 month down the road it burtst into flames, sometimes we purchase grouts or cements that have been manufactured badly, this is out of your hands and over the years has only happened to you a couple of times (over the years!!! reminds them that you are a pro mate) but make it very clear that although it is an inconvenience for them you don't want them to stay awake at night worrying about it...............because Pursedog has a great reputation and sorting out problems free of charge is one of the reasons you come so highly reccomended by others.....

Hope this helps mate and remember that life is one big blag lol

TJ

Almost profound!

He is right too! Just another thing, i was told on my course that you should mix the grout every now and then while using it as the colour can drop to the bottom, not sure if this is true or not. I used BAL on my own floor in similar circumstances to the one you are in. It hasn't cracked and is all the same colour. BAL is top stuffand I only use it as I know it won't fail me.

Hope you get it sorted mate, don't let it knock your confidence too much. Something like this will happen to us all at some point, just unlucky it is your first job.

Let us know what happens mate.

Gaz

 

[tjsmiler]

Always be one step ahead mate................turn everything bad into something good....it's so easy once you start doing it......there is not one single situation you cannot make yourself look good out of

TJ

 

[pursedog]

top tips guys.
received the dredded call this morning and explained that i was using a new product and can only appolgise that it hasn't worked correctly.
will be going round next wed to correct it and use ya advice.
they seem really understanding and even said they'd like me to do the bathroom floor soon!! maybe cause i'm so cheap😕
but got one last chance to get this right so will have to make sure i'm on top form.

 

[Varley]

You'll be just fine mate, just appear confident, take your time and do everything the lads have said above and you have a winner 🙂

 

[GazLC81]

Good stuff mate. Hope it goes to plan for you!

Gaz

 

[DHTiling]

top tips guys.
received the dredded call this morning and explained that i was using a new product and can only appolgise that it hasn't worked correctly.
will be going round next wed to correct it and use ya advice.
they seem really understanding and even said they'd like me to do the bathroom floor soon!! maybe cause i'm so cheap😕
but got one last chance to get this right so will have to make sure i'm on top form.

Good luck mate!!!!!.........

 

[tjsmiler]

There you go Pursedog................. every single situation you find yourself in can be turned around into your favour.... i can almost promise you that they reccomend you to everyone who ever mentions the word tile.......

If you find yourself in a situation that you cant see a way out of mate bell me and i will help you out.......

TJ

 

[GazTech]

You'll be fine PD,as long as you follow the advice of your brothers in ceramics,good luck

 

[tjsmiler]

Also mate if you are a bit concerned about being to cheap and what they may think..try this one.... tell them that the reason you are cheap is because you earn your BIG money from doing the large commercial jobs and that the domestic jobs you treat as just a wage between the big ones.. and you do all this because being a tiler is something you LOVE doing and it's not all about money to you, like you said you earn your real money on the big jobs.

Say all these sort of things in the right way and your male customers will wish they could be like you and all your female customers will just want to give you one :wink_smile:

TJ

 

[GazTech]

Also mate if you are a bit concerned about being to cheap and what they may think..try this one.... tell them that the reason you are cheap is because you earn your BIG money from doing the large commercial jobs and that the domestic jobs you treat as just a wage between the big ones.. and you do all this because being a tiler is something you LOVE doing and it's not all about money to you, like you said you earn your real money on the big jobs.

Say all these sort of things in the right way and your male customers will wish they could be like you and all your female customers will just want to give you one :wink_smile:

TJ

I'm convinced that TJ was a politician before he took up his trowel,he certainly is the forums "King Of Spin" lmao