What does 'removal' mean? Dispute advice please

[peterwhayward]

Sorry to go against the trend, but if if I quoted for removal of tiles. It would be removed from the property.!

Just out of interest do you have the appropriate licence to carry refuse from a job.?.

 

[Time's Ran Out]

Diplomacy and tact!:lol:
For £100 I think the tiler would appreciate the majority in support of his stance. As we can only reply to 1 side of the issue, this OP has received a courteous and varied reply to his thread.

 

[Colour Republic]

Blimey, not sure what everybody is getting so worked up about?!!

It seems that it's a very simple misunderstanding over the use of the word 'removal'. Don't think anybody is at fault here, clearly removal to most of us means removing from the substrate. But I think the customer has every right to question what was meant as they clearly thought it meant clearance/disposal as well.

personally I list clearance from site as a separate charge and if it's only a small amount of waste I explain to the customer that as a business it cost me to dispose of waste but as a homeowner they can get rid of the waste free of charge at the local tip.

Some say they will do it to save a couple of quid but you can understand that many don't want a pile of building waste piled up in the back of the immaculate family salon.

im sure the OP's remark about using the withheld £100 to pay for a skip was a sarcastic remark to some of the sarcastic remarks aimed at him/her.

 

[Chalker]

Just out of interest do you have the appropriate licence to carry refuse from a job.?.

out of interest I do. I also have a pass to take recycled waste to the tip. ( I have to pay for that) .

i don't think the op got a balanced debate here. It was just tilers sticking up for themselves.
Personally, it was his tilers fault for not mentioning that he would be leaving waste behind. I try to give customers options of, paying for a skip or disposing of waste themselves.
but this needs to be discussed before the job starts or you will have a disgruntled customer like the one here.

 

[thompsonbrown]

Blimey, not sure what everybody is getting so worked up about?!!

It seems that it's a very simple misunderstanding over the use of the word 'removal'. Don't think anybody is at fault here, clearly removal to most of us means removing from the substrate. But I think the customer has every right to question what was meant as they clearly thought it meant clearance/disposal as well.

personally I list clearance from site as a separate charge and if it's only a small amount of waste I explain to the customer that as a business it cost me to dispose of waste but as a homeowner they can get rid of the waste free of charge at the local tip.

Some say they will do it to save a couple of quid but you can understand that many don't want a pile of building waste piled up in the back of the immaculate family salon.

im sure the OP's remark about using the withheld £100 to pay for a skip was a sarcastic remark to some of the sarcastic remarks aimed at him/her.

About to post a comment, but colour republic has said what would have taken me 10 mins.

 

[Fliselege]

Lets hope the tiler is not as petty as you are. Or you could be spending a long time looking over your shoulder. .

If the tiler was the petty type he'd take the tiles away, get his money, then deliver them back along with a written quote for disposal.

 

[mike1979]

On the plus side people thank The Lord for Friday

 

[prceramics]

i agree removal means removing them disposal means disposing of them

the tiler should of explained this to you

 

[AliGage]

out of interest I do. I also have a pass to take recycled waste to the tip. ( I have to pay for that) .

i don't think the op got a balanced debate here. It was just tilers sticking up for themselves.
Personally, it was his tilers fault for not mentioning that he would be leaving waste behind. I try to give customers options of, paying for a skip or disposing of waste themselves.
but this needs to be discussed before the job starts or you will have a disgruntled customer like the one here.

Inclined to agree. Some comments prehaps were a bit brutal. I'd hazard a guess that some members may have been in a similar if not the exact same situation.

However, that said by definition the words "removal" and "disposal" explain enough. Agreed the tiler could/should of explained more clearly. I'm sure he/she will be crystal clear in the future.

Also agreed is you are a satisfied customer. There has been no complaint about workmanship and he has infact neatly collated your waste for you.
Your local council website will confirm trade waste is chargeable. However, its free for you to take the tiles to household waste.

I'm sure of you asked your tiler he would be more than happy to help you load them into your car. Certainly if it means he gets his full pay.
And i think that's ultimately why you've had the responses you have. It's your tilers frustration vented through third parties.
The guy deseeves his pay. Confusion or not.

 

[Martyn Leeds]

I'd like to see a picture of how the tiles have been left.
Bagged up round the back? stacked neatly?
or all just chucked anywhere and everywhere in the back garden?

 

[Andy Allen]

Op says left tidy. This would tell me he tends to care about the job as opposed to just chucked out the back door. Ali is spot on I've allso been in this situation. ....if customers understood how difficult it is to dispose of business waste then maybe they wouldn't be so quick to jump over the tradesmen back. What I would like to know is if the tiler had added the cost of a skip onto the job would he still of used him..?

 

[Brian the Tile]

Bang out of order imo, if that is your only complaint, pay the man his money that I will assume that he worked dam hard for, I just hate customers like your type

 

[SJPurdy]

So a reminder for us all to be clear on our quotes/estimates.

Secondly all customers of any tradesman should be aware that if they let them take away waste without a waste carriers licence then both the customer and tradesman can be fined!

 

[Mr Tiler]

I have to say in all fairness to the customer, if I go and do a quote i always ask at the end.... what about the rubbish do you want it removed or do you want to dispose of it yourself, stranbge that the tiler didn't specify it? everybody else ask this?

 

[mike1979]

It's all ifs and buts and two sides to the story I'd do this I'd do that we can all pick faults after it's done and do it in a different way to glorify ourselves for all we know he could of stated that the rubbish stayed but a few trips for the customer down the tip job done I feel strongly that tiler should of been payed his full money