Yes 24 hours a day 7 days a week you can ask any of my customers. I'm not happy you had a problem many years ago and im unaware of the full issues regarding this. As i say no manufacturer wants any issues. This is one that i cant comment on that i think has been more than worn out now. I'm glad that in the last 5 years there has only been this one issue. If i had an issue i would do everything in my power to rectify the situation.
By out perform i mean theyre very fixer friendly and are put through a very hard testing process and their final performance. smooth mix, easy on the trowel, high grab, thixotropic, to name a few. It sounds kind of full on saying i will go head to head against any manufacturer in front of any fixers but certain competitors are very quick to slate our products yet when it comes to the crunch wont stand up... There lots of good brands out there and im in many shops along side them quite happily getting feedback on our products and theirs.
Thanks for your comments Gary id say that may be the mix is to dry, all our adhesives mix slightly wetter than other brand and it does take a little getting use to. I try and get to see every fixer in my area that is going to use our product, mainly to answer any questions and also to make sure when they mix it they are happy and i can highlight the benefits to ensure its used at its best.
The Fugalite grout has different technology to epoxy grouts. The sand particles are 98% Silicon quartz sand which is probably the highest grade sand available. Each of the 31 colours then gets glazed on the the particles at 800 degrees. This process is the repeated with a water proofing layer. Once this is complete you have millions of tini ceramic particle (This is where the name liquid ceramic was born) It is then mixed with a resin hardner before application. Once set you have a full ceramic surface. The benefits are also in the application and wash off... a big plus is you wont thrown any of your tools away sponge included. It is fully stain proof and water proof. A great new addition in the neutral colour for glass mosaics.
The Eco side of the product is also a great benefit to the fixer. A lot of people think the eco is just the ozone etc... in fact its the chemicals that go in to the products. All epoxy grouts have very harmful chemicals in them that can for example.. effect fertility, add danger to unborn children and also DNA changing... like with our other products these toxic chemicals have been removed.
Yes the brown bag idea would be a good move ha-ha although with brand being a huge factor i doubt ill get that one passed =0s lol Although regarding price issues if you look over the coverage it is a lot better. I have a guy using H40 tenaflex on walls at River island and with a 6mm trowel he's getting 11-12m2
Spanish tiler I'm up north every week =0) im based in the north west, if you let me know where your based i will sort a demo out no problem. If your around newcastle on Thursday theres a big trade day at westerhope
tile centre where all products will be demoed....
cheers