White wall tile variations

[AAW]

We are based in London. We paid £560 for the tiles and £1,100 for the tiler to install.

 

[acaciaguy]

I will say this and that I’m not a tiler in London. That I do not know the prep work involved, the number of window reveals etc. However that does sound a lot. Do you have job spec? What the work was that you paid for. I can’t be overly critical. I like to comment on the overall facts.

 

[White Room]

Our lot use Johnson's all the time and have not seen a bad colour variation such as yours.

 

[AAW]

I will say this and that I’m not a tiler in London. That I do not know the prep work involved, the number of window reveals etc. However that does sound a lot. Do you have job spec? What the work was that you paid for. I can’t be overly critical. I like to comment on the overall facts.

The room is 1.5 x 2 m with one window. The room has been tiled floor to ceiling.

 

[Old Mod]

The room is 1.5 x 2 m with one window. The room has been tiled floor to ceiling.

You should not be expected to stand the cost of removing and refitting.
Ultimately the work is not acceptable, and the tiler and builder have a responsibility to leave a job in an acceptable condition, which this is not.
I suggested everyone chipping in so that things don’t get ugly.
But if you don’t mind ugly, then it’s not your issue to deal with, it’s theirs.
You can’t be expected to pay for works that are not up to scratch.

 

[Waluigi]

My view point- if I would’ve supplied the tiles and fitting then I would sort out the replacement FOC, no questions asked.

If a customer supplied the tiles and I purely fitted the tiles, I would replace the tiles but charge for the work.

This is part of the reason I don’t do work where the customer supplies their own materials. I like to have complete control over everything I am fitting.

 

[Andy Allen]

I add onto the bottom of all my quotes that I except no responsibility for any materials not supplied by me...

 

[Andy Allen]

Fact is those tiles must have gone through at least 3 pairs of hands before they reached the tiler....
1.... The supplier
2.... The delivery driver
3..... The customer.

Either one of those could have / should have checked the batch numbers.
Add to that the every day experience we get with open, retaped, ripped box's..
What chance do we get...?
Imo ....were employed as tilers.....not product control managers...

Or PCM.....for short....

 

[Tile Shop]

On one hand, british standards say it and it may also be written on the box that tiles need mixing from different boxes..... On the other hand, they are white tile, there should be no variation in a single batch. Or at least not to that extent.

I know first hand the procedures W&F and other suppliers have in place so it is unlikely that you have received mixed batches, but human error can happen so although unlikely, not impossible. So thats why it is asked of whoever to do a final check before fixing.

Personally, i don't rate johnsons quality control that highly. I have seen many issues slip through the net and its not spotted until its too late.

If you still have the boxes, check the batch numbers (date to the right of the barcode). If they are all the same, johnsons need to get involved to do a site visit and if it is confirmed as a shade fault, get some quotes for re fixing, send them to the supplier and they can pay out and resupply new tiles when the factory agree to reimburse them.

If it is mixed batches, it will be more difficult as technically they shouldn't have been fixed. If spotted they could have been swapped over before installation. But you may still be able to get fresh tiles FOC but what else in terms of fixing costs will have to be negotiated between you, the fitter and the supplier.

 

[Just Rizzle]

are they made in Brazil by any chance they look like a cheap 6 x 6 white biscuit but from a few diferent batches

 

[AAW]

Made in the UK according to the box.

Does anyone know what the numbers on the reverse of the tiles mean? I've emptied a whole box of the ones we have left over to try and see if I can see the difference and I have noticed that the tiles are not all the same numbers, they all start 88 then range from 01-22.

 

[Tile Shop]

They don't mean anything to do with the batch unfortunately. The raw materials for multiple tiles are pressed in a grid system at once, each square in the grid has its own stamp so they can idenify which press its from.