Why do i bother?

[Gazzer]

Some while back i was asked to quote on a floor (or 3 floors to be precise) . They were to have UFH (electric) and i recommended insulation boards. I priced the whole job up, based on "Warm up" products but also got them another quote from WetDecs. I suggested 10mm insulation and worked out finished floor level heights for them. I took all measurements from the drawing supplied and sent off the quotes.
All was well until the builder said he wouold buy the materials as he is Vat registered and wanted to save money. That was ok by me, i would have preferred to supply but thats the way it is. I was then asked or i offered to to go to site to measure up for the final time before they ordered the UFH and Insulation boards. on arriving the drawings were nothing like what i saw. There were base units everywhere and free standing appliances. So i re measured and gave them the details.
The materials were duly ordered and are due on site tomorrow (Wednesday). I thought i would just call the tile shop up to make sure it was all ok even though i am not supplying anything and they said yes the van was loaded, Tiles, Adhesive, Grouts, UFH, No More Ply .....???? WHOA !! " whats the no more ply for?" i asked. " thats the insulation board " they said. "is it 10mm"? i asked ...."No, its 6mm" .
Now to cut the story a little shorter, it seems the builder asked for the materials and never insisted on Warm Up boards. The shop said that No More Ply was the same. I wasnt convinced and for the last hour i have spoke to the shop several times, the builder twice and even someone from No More Ply. I have had it confirmed from No More Ply that even though their boards will act as some form of insulation it will not be the same as "Warmups".
Now i have sold the whole idea about using the insulation boards to the customer and used the info obtained from "Warmup"s website about heat loss etc and thats what the customer expects.
The shop are standing by the fact that i will have no problems with the boards they are supplying and i believe that but i also believe that the client wont be getting what they expect in terms of product and performance.
So as it stands now, the builder is seeing if he can source some "Warmup" boards in time for Thursday and the van with all materials will stay at the shop.
Why do i bother? afterall it was all taken away from me and all i had to do was provide labour.
I am truly peeved:furious3:, So do you think i have the right to rant at all involved?

 

[Dan]

For the boards checkout www.marmox.com (search online for it) and www.fastwarm.co.uk.

As for the builder. If you've quoted the job and are due to order the stuff and you get this type of 'offer' again, tell them bugger of as you've ordered it and be quite clear that you don't mind being not VAT registered as you're still making money on it.

If they want the VAT then they need to sort you out some cash - more than if not just the same as you'd profit getting it yourself.

Note that warmup state only warmup insulation (which is a copy of Marmox boards though they don't even accept that) will ensure the guarantee of the underfloor heating, and it's a lifetime guarantee I believe.

Can Tony @ WetDecs not source you the boards he supplies or ones you need (the builder is looking for) and you call the builder and just say "it's sorted mate, don't worry about it, I'll have the boards there on the day" and leave it at that?

 

[Dan]

And what builder is this? Did you quote the job for the customer? Where's the builder come into the story?

 

[Gazzer]

Like i say before i got to order the materials, the builder who will be paying me said that he would buy all the materials. It was taken out out of my hands but then ignored all the emails and letters regarding the products. The builder has my original quote which in now labour only. I am not bothered about that, its the fact that i dont believe they have the correct materials.
I spent time with the customer explaining why insulation boards should be used and now if they use No More Ply i dont feel the customer will be getting what was expected.
I have asked for a letter confirming that if they go ahead they are responsible for short fallings in performance of the heating system.

 

[wetdec]

Let me know by 12 tomorro what you need and I will get it there for am Friday for. It will be sorted for you !!!

Builders are a wonderful breed



tiler

..

 

[DHTiling]

I think this is one builder who should stick to what he knows and keep his nose out of others trades.........you stick to your guns neale and if not happy just have a word with the customer.......

 

[Gazzer]

Actually Dave i aint bothered with the builder, he was just seeng that he could save the money by buying direct and it means i dont have to lay out any money for materials. My gripe is with the tile shop ( which i have used for the last *lots of* years for selling what they had in stock and not what was asked for. It seems the buiklder phoned the order through and they said they had the equilivant of the Insulation boards, which clearly they arent.

 

[eyebeetiling]

What shop was it?