Why the right preparation is so important!

Interesting that insurance company paid out for this to be fixed and yet won't pay out in the cracked travertine mosaic wetroom floor at the other job?

Are they both done by the same tradesman - unusual for 2 jobs being prepped the same way - durabase not fixed!
 
Are they both done by the same tradesman - unusual for 2 jobs being prepped the same way - durabase not fixed!
No John, the travertine one was installed pretty good Wedi, tanking etc only mistake was no uncoupling for travertine, yes tiler should have known better but seen worse, I know the tiler, was out of his depth. Whereas the one done by the Lone Ranger is one of the worst I've seen. Customer won't tell me who did it.
 

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