Hi all,
just to add to the addy probs.....received a call to price up a stone
tile floor recently. the end of the call was "I need to tell you I have tried myself and took them all up". When I got there the fella had spent almost £1500 on stone tiles and adhesives from HOMEBASE....he had bought the 100mm x 100mm for the walls and 200mm x 200mm for the floor. He explained that the tub of adhesive he had used just never dried. He had gone over existing tiles...none loose...none damp....all level. Homebase had told him to prime with Unibond PVA !:huh2:...which they sold him, then use this very dark grey adhesive (tub) which they sold him :huh2:.......it was still soft 4>5 days later and he was skating on the tiles when he tried to put his toilet back in.:mad2:
He wanted me to price to lay the "used tiles" again after he had spent ages cleaning them. As you imagine the edges were all contaminated with the dark grey adhesive and looked a mess and I wasnt happy with the reverse of the
tile contaminated with whatever from the S**T adhesive, so after explaining about white SPRSF adhesive etc and PVA ! I suggested he picked the 6 dirtiest tiles and went back to homebase with the other 5 tubs of addhesive they had sold him and see the manager and :furious3:
I called him later that eve......Manager after realising his staff had given all the advice had within a heart beat took the adhesive back with a full refund and exchanged the metreage of his floor tiles for new ones and he was on his way home chuffed to bits. The adhesive I used was obviously cheaper than the tub they sold him so that paid for a chunk of my price to do the floor. Floor done Friday..happy customer. Now he has seen the floor ........secured price for walls Saturday. Result for both of us !
I wish some of the other "suppliers" would be so straight and not try and deflect the blame..........how many tilers take and record batch numbers for adhesives, grouts, tanking kits etc ?
In the meantime it is their customer that suffers and parts with the dosh,,,what happened to good old customer service ?
:hurray: to HOMEBASE for their complaints / refund policy....but why did happen in the first place.