Been with a supply company 31 years as it my local, there was a change in management 4 months ago , new manager seemed ok , well went in as normal putting materials and good on my account, 3 months later been overcharged 528.00 , and 31.98 of tiles in did not order ,
So i went in to sort this out , was told the grout prices had increased from 10.29 to 15.50 per bag as it was on special in feb, as for the other overcharge his staff could not give me the same prices as the manager and under-manager and thats the reason i was over charged ,offered me a discounted price on 3 products to make it up and it looked like a good deal, went into the shop and what he had offered was on special and i was getting it 4p cheaper than anyone else, i hit the roof and went over his head , we rang area manager to sort this out , 7 oclock got a phone call from the manager offering me 500 and 31.68 as a credit and would be sorted out the next day , well we rang the accounts 4 days later and nothing had been said to the accounts . they listened to what had happened and agreed they would credit are account with the money as a good will jester , , but i cant trust this store anymore so iam moving my accounts, i will say i am gutted as i have held a account there for 30 years and it has changed hands 4 times in 30 years but its business and i need to be able to trust my suppliers that they will not rip me off.
So i went in to sort this out , was told the grout prices had increased from 10.29 to 15.50 per bag as it was on special in feb, as for the other overcharge his staff could not give me the same prices as the manager and under-manager and thats the reason i was over charged ,offered me a discounted price on 3 products to make it up and it looked like a good deal, went into the shop and what he had offered was on special and i was getting it 4p cheaper than anyone else, i hit the roof and went over his head , we rang area manager to sort this out , 7 oclock got a phone call from the manager offering me 500 and 31.68 as a credit and would be sorted out the next day , well we rang the accounts 4 days later and nothing had been said to the accounts . they listened to what had happened and agreed they would credit are account with the money as a good will jester , , but i cant trust this store anymore so iam moving my accounts, i will say i am gutted as i have held a account there for 30 years and it has changed hands 4 times in 30 years but its business and i need to be able to trust my suppliers that they will not rip me off.