A second opinion request

[jay]

it does look bowed but not all shops con the public!

That is why i said normally

 

[widler]

it looks bowed,obviously because he did not SLC it,i know you can tile over UFH without the SLC but to me personally its a much better job all round.

as for the tiling,ive done a fair bit of slate the past 12 months,some of it rubbish some half decent,but none all one size or thickness. this slate doesn't look that riven to me,looks quite decent quality,looks like its lipped cos of the bow in the floor

 

[jay]

Thanks again for all your comments. They have been really helpful. Below is an update of our situation.

To recap the tiler came round and replaced some of the tiles with extreme lippage, at this time he said that with these tiles the finish we have would be as good as it can get, even if he started again therefore relaying the floor would not lead to a better finish. (And in response to Jay there was no self levelling compound laid.) Thus we went back to the shop, they said they are only responsible for supplying tiles and whilst they recommended the tiler they do not wish to get involved. However, they repeated these tiles would give us a floor which would be virtually flat (as it is a natural material it will never be totally flat due to the top layer), and they reiterated they were top quality calibrated tiles diamond cut on one side. This means there would be no trip hazards or protruding corners - which could be an issue as the bathroom will be used by young children with bare feet. As these opinions contradict (the fact that it would be virtually flat and we would always have a noticeable lippage) we insisted the shop and the tiler come round to our property to agree who is correct and the way forward. We have been promised they will be in touch on Monday and we will keep you posted.

(In response to NZ_Tiler he applied a sealant after the first visit. But when leaving after his second visit in which he did the repairs he felt necessary, said he would come again once the bath, sink etc had been plumbed in and reseal the whole floor again. I am assuming that the fact it hasn't been sealed explains the difference in grout colour between the two visits.)

As a final aside, we are attaching a picture of the original tile (the corner in question is the one immediately to the left of the triangular tile and by the corner with the arrows pointing to it) and that which replaced it. There seems to be a corner missing (the pen is to give an idea of scale) and we don't know whether or not to raise this as an issue, it doesn't look good to us, but we aren't tilers.

View attachment 38603 View attachment 38604

The pics didn't work. Thanks for the update will wait your next update

 

[Discount Tile Supplies]

it looks bowed,obviously because he did not SLC it,i know you can tile over UFH without the SLC but to me personally its a much better job all round.

as for the tiling,ive done a fair bit of slate the past 12 months,some of it rubbish some half decent,but none all one size or thickness. this slate doesn't look that riven to me,looks quite decent quality,looks like its lipped cos of the bow in the floor

They had the floor screeded and over laid with dukka board, not sure why the floor should still be bowed? Looks like the tiles are "shaped/rivened". Thing is, we will never know!

 

[widler]

They had the floor screeded and over laid with dukka board, not sure why the floor should still be bowed? Looks like the tiles are "shaped/rivened". Thing is, we will never know!

they had electric UFH on top of the boards,just down the middle of the room,so there would be a lump in the middle,whereas when you SLC it,it makes the floor all one level

 

[Discount Tile Supplies]

were going to have to agree to disagree lol! CSI here we come! The pic above of the guys thumb is by the edge not the middle of the floor. Any way simple solution to sort out. RIP IT UP and start again!

 

[John & Mary]

Hi all thanks for all your comments and support. Just to provide an update. We wrote to the tiler following his last visit to remediate the poor workmanship and let him know that we were still not happy as whilst some of the worst lippage had been reduced, further problems are now present such as a 1/2 inch chip across the corner of one tile, the grout around the tiles he replaced being of a different colour to the original grout, and width variance between the grout lines following the latest visit. I then rang him. He offered me £100.00 for which I declined. He then shouted down the phone, told me I was being unreasonable and trying to personalise the issue and then he put the phone down on me.

The shop initially refused to get involved. However, we asked the shop for a refund on the basis that the tiler had implicated lippage could be due to the quality of the tiles, they contacted the tiler who agreed that the tiles are of top quality and not the cause of the problem. The tiler then volunteered to come a second time to do further remedial work. We asked for him to let us know in writing what this would be, however, he said that he would need to come and explain it to us in person.

I'm struggling to see how replacing a couple of tiles will resolve the poor workmanship. I’m really hoping there is an approach that does not involve ripping all out and staring again, but based on the postings on the forum it doesn't look likely. The bath and sink had to be significantly packed to stop them rocking. The picture shows how un-flat the tiled floor is, even though before the tiles were laid, we got the concrete floor relayed and it was absolutely spirit level flat and level across the entire floor.

 

[Mike]

is that level rocking on the tiles in pics 1 and 2 or have you raised it to get it level?

 

[Olz]

Looks like its raised to level as the floor is sloping.

Can you take a pic with the spirit level across the floor to show any lip page.


Sent from my iPhone using Tapatalk

 

[kilty55]

so you say the floor was spirit level flat and also level perfectly before any tiling took place and now its out by 25mm on the length of a standard level?

 

[Mike]

The tiler must have had a ready mix lorry full of adhesive for that floor.

tapatalk on my HTC

 

[Andy Allen]

i.mo. for the perfect floor your trying to achieve, you didnt pick the ideal tile, slate in its very nature will give a natural, rustic appearence, and trying to play the tile shop against the tiler dosn't sit very well with me.....

 

[Rich]

As Oli says, I would like to see a pic of the level laid across the floor if possible to see how flat the floor is.

 

[widler]

The tiler must have had a ready mix lorry full of adhesive for that floor.

tapatalk on my HTC

not a chance in hell that that floor was bob on level,no way can you get that floor that far out of level with tiling it,he would of used a ton of addy.
really can't see it myself,the more i look at it the more i think the thread starter has chosen the wrong tiles for a pure flat finish,should of gone for polished porca tiles or if they wanted it riven(ish) a slate looki likie

 

[John & Mary]

Andy

We are not tying for a perfect floor and have never said that, merely a reasonably laid one and judging by the response of many to this thread, then the standard is not what one would reasonably expect. The shop has told us several times that for this quality of tile there should be no lippage yet they were not willing to come around and offer any opinion or advice, despite the fact that they put the tilers name to us. The tiler on the other hand advised that based on the quality of the tiles, this is as good as it gets. So Andy, based on this how would you proceed? They can't both be correct......