abusive customer

[Dougs Third Go]

tell the jailer,errr janitor, that if he doesn't play nicely you'll take his keys off him.

 

[Andy Allen]

difficult one this, as i agree with what everyone has said getting your money for the 3 days work could be a struggle, there just going to say they will pay you when its finished.

if you have worked for them before how do they pay, is it stright away, 2 weeks, 4weeks?

either way i wouldn't put up with abuse from anyone, and should a court case be on the horizon im sure any judge would look upon it that no one should work for an abusive customer.

 

[Daveshadowman]

I would talk to the owner to try sort it out if not then ask for the 3 days and walk away

 

[charlie1]

I briefly spoke to boss man last night and I conveyed my opinion that this guy had cost me time and money due to incompetence, I also explained he threatened to rip my heed off via phone convo, he agreed this was totally unacceptable and would have a word with the guy in the morning! After sleeping on it I feel more angry about this idiot, how date anyone threaten someone like this in a professional environment even if they clearly unable to back up what they are threatened but that's not the point! I'm ragin when I think about it!

 

[charlie1]

Update....
I spoken to the organ grinder the next day ( about a week and half ago I think) and agreed to do the job however as the time has passed I have had no call or tx from anyone re tiles arriving (they should be here by now) ! I have tx they guy I had argument with to see if tiles have arrived but all quiet!

Scenario 1: tiles have not arrived yet

Scenario 2: tiles have arrived and he has got someone else to complete job.

Some of my tools are stil on site and materials I purchased for the job, just wondering your thoughts and opinions on scenario 2 lads?

 

[DHTiling]

Go to site ASAP. See the crack and collect your belongings if need be.

 

[Tony73]

as Dave said, go to site.

 

[kilty55]

as above and bill them for works already done would be my choice,i wouldnt continue for muppets like that

 

[AliGage]

Agreed, primarily get your tools off site and back in your van.

 

[Brian the Tile]

go get your tools and your gear from the job ,tell the customer of the house you cannot and will not work this way and you are sorry the way things have worked out ,beyond your control,if he would like you to do the job direct all is good,just tell him the truth

 

[cynic]

Nothing worse than doing work and not getting money,as everyone has said dont let it go,you are in the right and owed.

 

[charlie1]

Tomorrow I will see what's happening! If I don't get paid I won't let it go! This guy is an idiot bully who thinks he can speak to people anyway he thinks, would like to see his reaction when I see him face to face!

 

[swanman]

Theres a saying in Cornwall


KEEP CALM AND CARRY ON :lol:

 

[charlie1]

Spoken to the janny, he hung up when realised it was me!
Spoken to the boss, he said he's unsure what's happening as he was not in last week (bull) but he said he would let me know when tiles arrive (still apparently happy for me to do job)! Here what I suspect....
They have someone else in doing job and prob even using my tools so going up there 1st thing tomorrow morning to investigate!

If I find they are doing job themselves with my tools and materials etc I will go mental! Now, I k.ow you can't just go in ans start smashing up tiles but as I've not yet been put off job , what if I decide to lift my tiles on the basis that I'm not happy with them? Where would I stand with that?

 

[AliGage]

I think the key thing here is getting your tools back. There's a clear break down between you and the "employer?". The only thing you can be certain of is the tools belong to you. I wouldn't leave them there a minute longer.

If they've got someone else to fix the tiles and not told you you they've arrived i don't think there's a lot you can do there either. Unless you've been contracted to do it. I always do residential work so i'm finding it difficult to advise you. But when i present a quote to a customer, it's presented in writing and if accepted i give the customer two copies and ask him/her to sign one of them. As far as i'm then concerned that signature is agreement that I will do the job. I then take deposits etc to ensure i have their commitment with me.

If i had gone through this and then my customer broke that "contract" they'd recieve a bill for lose of earnings. At the very least, what i'd do in your case is go and collect my tools and then send them a bill for what i believe i'm owed. After what you've experienced with this job i think i'd write it off to experience. Send them a bill for sevices rendered. If they fail to pay go down the small claims route.

But definately, definately go and get your tools. Take some pictures of the work you've carried out so far as well if you haven't already done so.

 

[charlie1]

Thanks again all and you detailed reply alister! Went this morning and got my tools (no one on site), notning has been touched as tiles still not arrived. I called tile supplier and they said tiles have not been despatched as payment has not been made! Someone has made a real
( . )( . ) out of this one!

 

[charlie1]

Here a pic of work I've done, all these tiles I had to hack the adhesive off then reset!

 

[AliGage]

I'd be sticking an invoice in for the work you've done as well mate. Why haven't they paid for the tiles to complete the job?

 

[charlie1]

Mystery to me, its very large company, this should have been done ages ago! I'm going to give it till the end of the week then take it from there, we shall see what transpires? I've got my tools back so that's one good point!

 

[Muse2k8]

This is why a good contract works well. If it was me he would still be paying for the FULL work and finding a new tiler too

 

[charlie1]

Just recieved tx from janny letting me know tiles have arrived and asking when I can do it! ... Busy just now so will need to wait a wee while!

 

[chrisprendy]

want to bet it now becomes URGENT ,he will claim he has been waiting on you bla bla bla customer going mad bla bla,got to be done right away etc,the ball may now be back in your court but as already stated BE CARFEFUL as to payments to date etc ,good look either way m8

 

[AliGage]

All sounds very fishy to me, i'd be bugging out.

 

[charlie1]

I know what you mean alister but I was given reassurance that payment would be made after completion by big boss man!

The way I'm trying too see it is, do job then get one of 2 things ... Money owed or lesson learned! I will keep you all posted and maybe we will all learn a lesson!

 

[AliGage]

I hope they pay you at the end.

Good luck, look forward to seeing the finished pictures.