Advice on adhesive fault/failure please

[zoeoutside]

Doug, I didn't stand over him the whole time, but will ask. Why might he do that? To make it go further?
Ta

 

[AliGage]

Were the bags brought straight to the property and used or were they stored at all? Could they of got damp? What brand did you use?

 

[zoeoutside]

Ali, bought from store on either Tuesday or Wednesday evening, used Thursday and Friday. All travelled together and were put in the same place.

Not naming store at moment just in case that prejudices future actions.

Ta

 

[Gazzer]

I am afraid that if we can not know all the details then we cant really advise any further. Anything said will just be assumptions made on products not known to us.

 

[zoeoutside]

Sir Ramic, I really don't mean to try and make it difficult for people. I just am wary of naming the brand at the moment as we are still going back and forth with the store trying to sort this out and I don't want to prejudice any chance of that happening.

Basically I'm trying to find out if there is any other reasonable explanation other than the adhesive being faulty. Members have been very helpful, pointing out areas to question - temperature (ruled out), damp (ruled out).

Other than the actual brand name, is there any more information I can provide?

Thank you

 

[AliGage]

Grey or green bag? Well known retailler of tiles?

 

[zoeoutside]

Ali, white bag with blue label, not a tile retail specialist.

 

[DHTiling]

Stab in the dark... just "like" my post if agree was It TOPPS.

we know that there are very few stores that have their own brand name on the bags.

 

[AliGage]

That was my guessas well Dave.

 

[zoeoutside]

Guys, there are/were replies in the pipeline, but being a new member, I'm still on moderation (hasten to add, I'm NOT complaining - I've seen the havoc trolls have wreaked on other forums) - just didn't want you to think that I'm ignoring answers because I don't like them. I am very grateful for everyone's time and contributions.

 

[AliGage]

Ali, white bag with blue label, not a tile retail specialist.

Ahh that be a wickes product then?

The fact that it's not setting in-time or at all suggests to me that the bag has got a little damp, not surprising if it has come from wickes. But also thinking about it, as it's come from a high street DIY store, i can't see them paying particular attention to the dates etc on the bag. You could of had some old or out of date stock that's been slung on top of the new pallet.

If the bag has been stored incorrectly though and has become slightly damp this could activate the chemical reaction in the adhesive but be too dry to bond, if that makes sense? The bags weren't torn or split/damaged were they? From the reduced trolly?
I can't see the stock being that old that they're out of date. It sounds very suspect that the bag has become damp to me through incorrect storage and/or maybe tearing or damage to the bags.

 

[AliGage]

Any idea how the powder looked and felt when the bag was opened?

 

[zoeoutside]

Ali, not from reduced trolly. No bag damage that I am aware of, but will check further with tiler and also about what it looked/felt like on opening.

Trying to do a Mr Spock logic here - the tiler is employed by the builder and it was the builder who bought the adhesive. So, if tiler suspected something wrong with adhesive supplied, it would be logical to call it to his/my attention so that if there was a problem down the line, he has covered his back by pointing out that he was not happy with the product he was being asked to work with? Tiler has worked for builder for years and there have not been any problems with his work.

If it had got damp in storage would that also explain the leftover stuff still being like silly putty several days later?

Thanks again

 

[Andy Allen]

why would naming the store prejudices any future action?

all your doing is asking on a tile forum if anyone knows why adhesive purchased from (maybe wickes) has not set...

not sure, but i dont think your braking any laws...

 

[zoeoutside]

Andy (and all) I may well be being over-cautious - but I don't want to be accused of libel (there I go again!).

btw, builder has just confirmed that when he took the bags/sample back to the store, he DID ask if it was possible that it had got damp in storage (apparently he's had this problem with plaster before) but was told that if it had got damp at all it would have lumps in it.....

I'm away from computer rest of the day, but will try to answer any questions tonight/tomorrow.

Again, my thanks