Advice on how to tackle shop on miss sold adhesive

[J Sid]

Tube adhesive would not have been my choice, but say that sounds like the tiles weren't back buttered and possibly need bigger notched trowel. If that had been done and left 4 or 5 days then grouted i think it would have been ok.

 

[mmmadman]

Hi All

First of all many thanks for all your replies so far...

Here's an update with answers to some of your questions and comments.

1. The room size is 1.9m square and 2.3m high, standard 70's bathroom size.
2. I bought the tiles and adhesive from Tile Depot.
3. The walls were a mixture of tiles and paint on skimmed plasterboard, I removed the tiles, addy and paint and plaster finish down to the cardboard coating on the plasterboard on all walls.
4. I primed the walls using the Granfix wet room system (tanking)
5. I used a 6mm square notched trowel to apply the Granfix Multifix tubbed adhesive.
6. I did not back butter the tiles.
7. When I afixed the tiles to the wall I gave them a wiggle so as to speak to bed them in.
8. I took a lot of the tiles off last night (been on for 4 days now) and the adhesive was still damp and wet in palces, so it did scrape off easily.
9. There was hardly any adhesive on the backs of the tiles at all so they are reusable. This bit I don't understand as when I was tiling on the Saturday I had to remove a tile as I noticed a mark on it and it was difficult to remove due to suction and it had lots of adhesive on it (which is about right I would say).
10. The walls I tilled on Saturday seem to of taken better.
11. The walls I tilled on Sunday were all loose...!!!


I had a telephone conversation with the Granfix technical manager yesterday and he said that I should not of used a tubbed adhesive on the tanked walls.

I hope this answers some of your questions.

Once again, many thanks for you help everyone.

Cheers...

 

[mmmadman]

It's all gone a bit quiet...!!!

 

[Time's Ran Out]

Well I'am on holiday!
Not sure what answers you are after now as until you approach the tile and material supplier you don't really know what their reaction will be! Granfix have told you their stance - wrong adhesive for a tanked surface so armed with this information go back to Tile Depot and ask for compensation.
The sun awaits!
John

 

[Ceramico tiling]

Id burn the shop down !!!

Ha ha ha ha

 

[Ceramico tiling]

If the shop is at fault and invests any effort in to their online presence they would not like the thought of bad reviews..Googe/places review are the worst as they hurt website rankings as well. These bad reviews tend to linger and can really smear the image of a business online. Not a very nice thing to do though,,but if they wont play ball..

 

[Time's Ran Out]

Some comments even in jest are inappropriate ! And looking at some Victorian work on web sites lead a lot to be desired!

 

[Ceramico tiling]

Some comments even in jest are inappropriate ! And looking at some Victorian work on web sites lead a lot to be desired!

I really don't care what you think..buddy.. just like that post where you said you would not like books to be published on Victorian tiling, so as to keep it specialized ..You enjoy being mr high and mighty/big fish in small pond. Whatever it is its pathetic,,so criticize all you want. I put pictures on my site to get more work, not to be absolutely perfect to impress critics like you.

 

[Time's Ran Out]

I really don't care what you think..buddy.. just like that post where you said you would not like books to be published on Victorian tiling, so as to keep it specialized ..You enjoy being mr high and mighty/big fish in small pond. Whatever it is its pathetic,,so criticize all you want. I put pictures on my site to get more work, not to be absolutely perfect to impress critics like you.

You laugh at comments about burning a shop down, you suggest adverse comments to web sites and you quote Henry Ford about producing quality when no one is looking - then I look at your work - now that I can laugh at! :lol:
This thread is about a customer getting the right information to correct an issue and get recourse from the supplier, not about breaking the law or slander.
If you wish to discuss any points outside of this thread as per your post no. 18 you can PM me or start a new thread!
John

 

[AliGage]

Personally, all application uses and preperation instructions are printed on the product. Irrespective of the tile shops advice you should be reading the instructions before use. At which time yiu'd realise its unsuitable.
In my opinion all the tile shop could do is give you a refund on any unopened tubs.