B&Q tiles scratch grout

[Turkish tiler]

I have never seen poor glazing in tiles like this before

I have laid these tiles yesterday afternoon and grouted today normal process as always put grout on genesis float mapei black grout ultraplus (120) cleaned last wipe had a coffee come back all tiles are scratch call costumer over showed end done test another two new tiles out box put some grout on it with float wipe tiles tiles got scratched.

Gone to B&Q talked manageress she did not believe me fist when I showed photos and show them tools and mapei grout she back down and took scratched tiles and said they will send it back to manufacturer (Johnson) of tiles and get back to me.

Gone back told costumer what happened then costumer called B&Q costumer service explained what happened now B&Q will send case manager down I don't know when. costumer offered to pay me money I did not take it until problem resolve and send them another quote to give it to B&Q for re do job.(costumer bought tiles from B&Q)
I will give an update. costumer will let me before case manager arrives let see what will happen :incazzato:

Anyone come a cross this before
moe

 

[Saltire69]

Re: B&Q tiles scracth from grout

Need to use Bal microflex with those tiles. Alot of the gloss black scratch with any thing else.

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

I always use mapei never have problem with it this is not grout fault glaze of tile tile should last not years at least decades, plus talked to mapei tech help they similar problem with other tile tile and it was glaze fault plus if customer clean tiles with scotch bright probably it will scratch too

 

[Rizzle from the Portizzle]

Re: B&Q tiles scracth from grout

tiles not fired for long enought or to much black in the glaze what biscuit is it on

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

Ray tiles are White biscuit classic Johnson

 

[Saltire69]

Re: B&Q tiles scracth from grout

I use mapei all the time as well m8. Found out the hard way that the high black gloss tiles scratch with it.

 

[Rizzle from the Portizzle]

Re: B&Q tiles scracth from grout

Ray tiles are White biscuit classic Johnson

johnsons inport a 1000 containers from china a year and other countrys to i am not saying chinese tiles are rubbbish but you get what you pay for any where in the world
and they pay the minnium been cutting cost for years

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

I use mapei all the time as well m8. Found out the hard way that the high black gloss tiles scratch with it.

This is not first time I fitted "high black gloss tiles" this never happened before I will try to get hold of some mapei FF grout will have go with spare tiles

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

johnsons inport a 1000 containers from china a year and other countrys to i am not saying chinese tiles are rubbbish but you get what you pay for any where in the world
and they pay the minnium been cutting cost for years

i am with you on that ray
on this occasion costumer bought the tiles, not because it is cheap it has got same shade black with furniture in cloak room.
when costumer seen it said buy cheap buy twice

 

[Rizzle from the Portizzle]

Re: B&Q tiles scracth from grout

i am with you on that ray
on this occasion costumer bought the tiles, not because it is cheap it has got same shade black with furniture in cloak room.
when costumer seen it said buy cheap buy twice

how much were they

 

[Rizzle from the Portizzle]

Re: B&Q tiles scracth from grout

by the way i went in to bq looked at some 600x300 porcs dark grey put them face to face they were bowed about 4mm and £ 54 m2 when i could sell much better at £28 m2 no bows flat as a pan cake so its not always what you pay in the end its knowing the diffrence and not being lazy and looking around

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

how much were they

0.25 m2=£5

 

[Lynne]

Re: B&Q tiles scracth from grout

I had a big problem with topps supplying me with bal micromax and that scratched some tiles I had fitted and the grout looked terrible . Result though topps are paying for a refit

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

latest update
B&Q send tile sample to manufacturer (Johnson) .According to Johnson wrong grout was used.
Costumer will be back from holiday next week we will call B&Q on tuesday. I will call mapei on monday
any suggestions ?

 

[bugs183]

Re: B&Q tiles scracth from grout

It will be interesting to see what Johnsons say is the 'right' grout. Chances are that B&Q won't sell it!!!
I refuse to fix anything from B&Q anymore, it's just not worth the hassle.

 

[AliGage]

Re: B&Q tiles scracth from grout

Agree bugs, ever since i had to lay 57m of their polished porcelain. Never ever again!

 

[bugs183]

Re: B&Q tiles scracth from grout

I've actually had customers say 'we bought the tiles cheap, can you make your labour cheaper'
'No' is funnily enough my reply.

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

I grouted the tiles with mapei FF color code 114,. I think it is dark grey alot finer then mapei ultra plus .Tiles have scratched again. I have tested with wet household use scotch brite,the one with green pad behind sponge ,I rubbed on tiles ten times, I can see slight scratches.
B&Q offered customer £30 refund and still saying wrong type grout has been used. on box there is not any explanation about what grout to use at all.
I have no idea where this is going now.:mad2:
any suggestions ??????

 

[Bubblecraft]

Looks like there is nothing else you could do other than telling the customer to complain again for a refund & then shop about to find another tile. There's nothing more you can do. You've used the best of the best out there!

 

[Saltire69]

As said before bal microflex m8. It will not scratch them.

 

[Turkish tiler]

Latest update
jonhsons says to B&Q
Based on the results of these trials there is no evidence to suggest that the tiles are faulty or scratching easily and there was no increase in scratching as a result of applying (or removing) the grout.
any suggestions I need help :mad2:

 

[foggy34]

request meetin and demonstrate methods used with all parties concerned,was there much m2 ?

 

[ian158]

what did the recommendations on the tile box say regards grout...

 

[jlktiling]

Your mistake was B&Q tiles.

Cheap buy from Johnsons.
They would be a second grade to keep costs down.

Not having used the mapei grout, i dont know what its like, but as B&Q sell it along side their tiles, you would say that it should be suitable!

 

[Burslems finest]

I had the very same problem about 1 year ago. The tiles were bowed, there were three different size tiles in the batch , some were 597, some were 600, and some were 610!! The tiles scratched when grouted. All of it came from B&Q. I didn't get paid, (A weeks work 50m2) . B&Q said it was my fault i used the grout that they had supplied!! And they said i should've checked that they were all the same batch .
I did!
They were ! (at least according to the boxes)
I saved some leftover tiles to show them.
They pretty much told me to fornicate off and sue them!!
I can feel the anger bubbling again now.
Truly the worst company in the world.