B&Q tiles scratch grout

[AliGage]

Re: B&Q tiles scracth from grout

Agree bugs, ever since i had to lay 57m of their polished porcelain. Never ever again!

 

[bugs183]

Re: B&Q tiles scracth from grout

I've actually had customers say 'we bought the tiles cheap, can you make your labour cheaper'
'No' is funnily enough my reply.

 

[Turkish tiler]

Re: B&Q tiles scracth from grout

I grouted the tiles with mapei FF color code 114,. I think it is dark grey alot finer then mapei ultra plus .Tiles have scratched again. I have tested with wet household use scotch brite,the one with green pad behind sponge ,I rubbed on tiles ten times, I can see slight scratches.
B&Q offered customer £30 refund and still saying wrong type grout has been used. on box there is not any explanation about what grout to use at all.
I have no idea where this is going now.:mad2:
any suggestions ??????

 

[Bubblecraft]

Looks like there is nothing else you could do other than telling the customer to complain again for a refund & then shop about to find another tile. There's nothing more you can do. You've used the best of the best out there!

 

[Saltire69]

As said before bal microflex m8. It will not scratch them.

 

[Turkish tiler]

Latest update
jonhsons says to B&Q
Based on the results of these trials there is no evidence to suggest that the tiles are faulty or scratching easily and there was no increase in scratching as a result of applying (or removing) the grout.
any suggestions I need help :mad2:

 

[foggy34]

request meetin and demonstrate methods used with all parties concerned,was there much m2 ?

 

[ian158]

what did the recommendations on the tile box say regards grout...

 

[jlktiling]

Your mistake was B&Q tiles.

Cheap buy from Johnsons.
They would be a second grade to keep costs down.

Not having used the mapei grout, i dont know what its like, but as B&Q sell it along side their tiles, you would say that it should be suitable!

 

[Burslems finest]

I had the very same problem about 1 year ago. The tiles were bowed, there were three different size tiles in the batch , some were 597, some were 600, and some were 610!! The tiles scratched when grouted. All of it came from B&Q. I didn't get paid, (A weeks work 50m2) . B&Q said it was my fault i used the grout that they had supplied!! And they said i should've checked that they were all the same batch .
I did!
They were ! (at least according to the boxes)
I saved some leftover tiles to show them.
They pretty much told me to fornicate off and sue them!!
I can feel the anger bubbling again now.
Truly the worst company in the world.

 

[John Benton]

I had the very same problem about 1 year ago. The tiles were bowed, there were three different size tiles in the batch , some were 597, some were 600, and some were 610!! The tiles scratched when grouted. All of it came from B&Q. I didn't get paid, (A weeks work 50m2) . B&Q said it was my fault i used the grout that they had supplied!! And they said i should've checked that they were all the same batch .
I did!
They were ! (at least according to the boxes)
I saved some leftover tiles to show them.
They pretty much told me to fornicate off and sue them!!
I can feel the anger bubbling again now.
Truly the worst company in the world.

You should have refused to fit the tiles if you realised the calibration was so far out, and got the customer to take them back to B&Q, and let them sort the issue out.

 

[cam_low]

My Dad always said buy cheap buy dear or twice or something like that, customer asks me today about the rina cream tile, and the rojo and said they have it in bnq and almurad for £14 a metre. My advice was simply what my Dad told me. They walked away...probs be back tomorrow if they have any sense.

 

[John Benton]

My Dad always said buy cheap buy dear or twice or something like that, customer asks me today about the rina cream tile, and the rojo and said they have it in bnq and almurad for £14 a metre. My advice was simply what my Dad told me. They walked away...probs be back tomorrow if they have any sense.

It's 'Buy cheap, pay twice' and your dad was right!!!

 

[Turkish tiler]

request meetin and demonstrate methods used with all parties concerned,was there much m2 ?

luckly only 1.5 m2 waiting for test result from mapei zhopefully will get call back of mapei next week meeting is good idea thanks

 

[Turkish tiler]

what did the recommendations on the tile box say regards grout...

noting at all....