T
Turkish tiler
Update
this is mapei's respond after test on tiles
Whilstthe surface of the tile does appear to have been marked during the process themarkings are minimal and difficult to see in certain light situations.We can confirm that the grout used in the test ref SIRD355 was of goodmanufactured quality and fit for purpose.
This is B&Q and Johnson tiles response
Mapei's conclusion supportsour initial assessment that the grout used is a courser grade grout, denoted bytheir description of the product; 'Mapei Ultracolor Plus grout is a productsuitable for grout joints up to 20mm in width and as such contains quite alarge aggregate'. Taking this into account surprisingly few scratches appear tohave been created during their trials on the Utopia high gloss black tilessuggesting that the scratching on Mr. Lewis' tiles may be the result ofapplication error or harsh handling. As the tiles have not scratchedexcessively in either our trials or the Mapei one there is no reason to suspectthe tiles of any failure.
This is my respond back to B&Q and Johnsontiles
Dear Mr. Lewis
I am sorry to hear the response from B&Q and Johnson tiles
If the matter has not beenresolved I suggest you take it further to Trading standards and The TileAssociation. I stand by the quality of my work.
Can you forward this B&Qplease
- There is no information onutopia tile boxes about what grade grout to use, if Mr. Lewis wanted Epoxygrout by the time grout process finished there would not be any glaze left onutopia tiles
- Mapei confirm that the groutused in the test ref SIRD355 was of good manufactured quality and fit forpurpose
- Johnson tiles states "Asthe tiles have not scratched excessively in either our trials" thereshouldn't be any scratches on tile surface after grouting process
- I suggest Johnson tiles putone full box of utopia tiles on wall and grout with mapei ultraplus 120 groutfor their trail
- I have attached the trial Ihave done with mapei FF 114 grout (fine grout) as you can see on pictures tilesscratched again
- I am a permanent user ofmapei ultraplus grout range which I have used on high gloss black tiles, andnever had any scratches
- I disagree with Johnsontiles statement "scratching on Mr. Lewis' tiles may be the result ofapplication error or harsh handling." tiles had been applied with due careand attention all the way through the installation and grouting process.
And this is latest respond from B&Q and Johnson tiles
Good morning Mr. Lewis,
Thank you for your email and Iam very sorry that your tiler is unhappy with the response from Johnson’s. We havecompleted our investigations, the tiles have been tested and no fault has beenfound with them, therefore we are unable to assist you further in this matter
this is mapei's respond after test on tiles
Whilstthe surface of the tile does appear to have been marked during the process themarkings are minimal and difficult to see in certain light situations.We can confirm that the grout used in the test ref SIRD355 was of goodmanufactured quality and fit for purpose.
This is B&Q and Johnson tiles response
Mapei's conclusion supportsour initial assessment that the grout used is a courser grade grout, denoted bytheir description of the product; 'Mapei Ultracolor Plus grout is a productsuitable for grout joints up to 20mm in width and as such contains quite alarge aggregate'. Taking this into account surprisingly few scratches appear tohave been created during their trials on the Utopia high gloss black tilessuggesting that the scratching on Mr. Lewis' tiles may be the result ofapplication error or harsh handling. As the tiles have not scratchedexcessively in either our trials or the Mapei one there is no reason to suspectthe tiles of any failure.
This is my respond back to B&Q and Johnsontiles
Dear Mr. Lewis
I am sorry to hear the response from B&Q and Johnson tiles
If the matter has not beenresolved I suggest you take it further to Trading standards and The TileAssociation. I stand by the quality of my work.
Can you forward this B&Qplease
- There is no information onutopia tile boxes about what grade grout to use, if Mr. Lewis wanted Epoxygrout by the time grout process finished there would not be any glaze left onutopia tiles
- Mapei confirm that the groutused in the test ref SIRD355 was of good manufactured quality and fit forpurpose
- Johnson tiles states "Asthe tiles have not scratched excessively in either our trials" thereshouldn't be any scratches on tile surface after grouting process
- I suggest Johnson tiles putone full box of utopia tiles on wall and grout with mapei ultraplus 120 groutfor their trail
- I have attached the trial Ihave done with mapei FF 114 grout (fine grout) as you can see on pictures tilesscratched again
- I am a permanent user ofmapei ultraplus grout range which I have used on high gloss black tiles, andnever had any scratches
- I disagree with Johnsontiles statement "scratching on Mr. Lewis' tiles may be the result ofapplication error or harsh handling." tiles had been applied with due careand attention all the way through the installation and grouting process.
And this is latest respond from B&Q and Johnson tiles
Good morning Mr. Lewis,
Thank you for your email and Iam very sorry that your tiler is unhappy with the response from Johnson’s. We havecompleted our investigations, the tiles have been tested and no fault has beenfound with them, therefore we are unable to assist you further in this matter
