bad customers advice

[peteablard]

I'd pursue though the small claims court, plenty of advice can be found on here about it

 

[EverDon Tiling]

Any chance we could see the pictures?

 

[dave l and l]

i has a problem with an insurance job a few years ago, never even managed to get tiling just ripped a wall down, the customer used my quote to use for the insurance company then employed someone for cheaper, once i got wind of this i phoned and phoned but to no avail. finally a nicely worded letter mentioning insurance fraud and me turning up at her place of work got me some attention. i offered a settlement that she agreed and that was that,
i would go back and sort bad tile then threaten them with legal action if they still refuse to pay,
ask the other trades on the job if they know what insurance company is supposed to be paying maybe one of them will know

 

[AliGage]

I've got some of those stair rods from tradertiler. I stick a couple in each doorway if i don't want people to go in.

I assume you've told her your views on it. That people have been on it and you said not to? If you have what did she say?
I'd explain what you've said here about the sofa, washing machine etc. Say you'll replace at her expence. 1 of 3 responses i'd anticipate:

She says no and refuses to pay, small claims.
She say yes, lets you do it and refuses to pay, small claims.
She says yes and squares all payment at the end, happy days!

 

[kilty55]

hi there,call your customer and ask for full payment see what the response is if they decline advise them you will be taking them to court.

they cant simply not pay and sit and expect you to be paid nothing yet not ask for you to rectify the work,sound like dirty chancers to me by what youve described.

send a recorded delivery invoice giving 7 days for payment and if not met small claims will be next is my advice mate

 

[paul flight]

i always cary a camera with me to every job and if there is a prob take pictures with time and date . explaine to customer why you are taking the pictures . they will soon stop trade messing up your work. coz if it goes to claims court they wont have a leg to stand on..or a nice floor

 

[Martino]

Sorry Dazzling tiling but as soon as they walked or placed something on it after i said i didnt want them too. i would refuse to lay any more tiles?....they are totally out of order and it does sound they are out to scam.....if i were doing the job i would have waited for other trades to finish there job first...makes more sense, remember the customer is not always right

 

[afright]

Did a big teracotta floor once after sealing it came back next day someone had walked all over it footprints every wear Dr Martin in fact there was only one bloke on the job wearing them,the kitchen fitter he denied it until we proved him wrong his firm had to pay for us to strip the sealer and reseal it again took us nearly two days he was removed from the job.