Bad tiling job - what to do

Morning, I do hope you get your problem resolved in a satisfactory manor. Being a tiler myself I can definitely say that when a customer says that they'd like to have black grout it can just challenge even the most patient of tradesmen, not to mention it can wreck your tools , buckets and sponges! And even surrounding areas so great care must be taken to avoid unnecessary staining from the black pigment in the grout.
 
Think we need pictures before making the black grout the main issue.

Walls were new dot & dabbed plasterboard, so I'd assume a good enough flat surface was there to start with..
 
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From your first post I get the impression the tiling was done by the kitchen company and NOT a tiler (as you suggested getting a Tiler in to rectify).
Your photos indeed confirm this as that is totally unacceptable workmanship.
No one with pride would leave such a mess both in the standard of tiling and the 'clean up' or not as in this case.
It will most likely be tubbed adhesive and so all off and start again with the kitchen company providing all costs would be my recommendation.
Stand by for the onslaught!
 
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Well yes the kitchen company said what they could provide but I was never aware of a subcontracted tiler being used so yes not a pro tiler.
Yes it was evostick rubbed adhesive they left it behind. That was my thought is that achievable without causing too much damage to the walls or units? Yes I'm sure they won't be too pleased however we've begun to discuss a discount which may just be the tiling costs removed.
Any idea how much s full removal and retile would cost it's about 3m2? I'm
In the south east as well
 
Prices are not normally discussed in open forum, but you really need not just the tiling costs removed but also the costs associated with the removal of all tiles and repair of walls, cleaning of units and window upvc.
Have a look on this forum 'tilers in your area' to get an indication of costs for 3sq mts of metro tiling.
Don't be concerned about upsetting this kitchen company - this is bad work and you need total removal and reinstatement for the next tiler at their expense as well as compensation for the upheaval.
Make a stand!
 
Well yes the kitchen company said what they could provide but I was never aware of a subcontracted tiler being used so yes not a pro tiler.
Yes it was evostick rubbed adhesive they left it behind. That was my thought is that achievable without causing too much damage to the walls or units? Yes I'm sure they won't be too pleased however we've begun to discuss a discount which may just be the tiling costs removed.
Any idea how much s full removal and retile would cost it's about 3m2? I'm
In the south east as well

We don't allow discussion of prices in the open forums I'm afraid.

Feel free to post a new work request in our 'looking for a tiler' section and I'm sure one of our members could quote you.
 

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