Big format quartz tiles - help needed

[DHTiling]

You have a tiled installation that has failed due to improper installation techniques.. You should contact your fixer again and try that route..

 

[The Legend; Phil Hobson RIP]

Sorry to hear of your problem Iwona, I must agree with all above. Chipboard/ floating floors, bad news. If sound proofing was the objective, there are products out there that reduce sound transmission eg. Dural silent tread, a membrane fixed directly to the concrete. Hope you get sorted with this.

 

[Iwona]

I'm glad that I've found you here. And trust me, I've spoken to the tiler many times now but all he says is that it's not his fault but the builders'... Moisture, cutting ble ble ble etc Buiders say that they cannot assist on this matter as it's the tiler's fault because he did not use ditra mat or plastic ply - and so on and on. To me it's really painful knowing how much it cost me, how bad it looks in my very first and brand new home, and that no one wants to take responsibility for it - I feel that I'm left with it on my own. Seriously do not know what to do next. I've contacted several local and well established tilers - they all confirm what you've said here - the tiler did not prep the substrate properly...

 

[DHTiling]

Then you need to take this further and seek Legal advice.. if the tiler says no, then you have at least given him chance to rectify, now go the legal route.

 

[Iwona]

His defending line is now that the builders did not apply any DPM. Do you think that DMP would prevent the damage? Is there any gold standard on how apply quartz tiles and how to prep the subfloor? Should the chipboard be removed completely and replaced with other sound proofing product? I feel like I need to explain him in detail what should have been done...

Although I'd hate to go the legal route- I have no nerve to do it, but does anyone know how to do it effectively, where to start?

 

[DHTiling]

You need to get an independent report done.. This then can be used in evidence as a remedial to what should have been done.. please do seek legal advice.

 

[Iwona]

Thanks Dave. Can you suggest who should prepare the report?

 

[Time's Ran Out]

Your tilers argument doesn't stand up - if the house had been built 50 yeas ago and he tiled it the same way would he still be blaming the builder! It's the tilers responsibility to check and prepare the substrate to receive tiles.

 

[DHTiling]

This should be a qualified tiler or you can go direct to the TTA.. but it is not cheap but if you win all costs can be recouped... they better the report the easier it is to get a good case.

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