Wow. This is perfect. Paul, I cannot thank you enough for this. This is above and beyond the level of detail I was hoping you would come back with. It is exactly what we need to help us all move on with this.
I am of course aware this is not a law or anything, but if this goes to court, then we will most likely need to get an assessment done to support our case. The assessors' website states that they assess the work against relevant British Standards. Not law, but you do have to have some kind of benchmark when it comes to these things.
I really think it is in our interests, and the contractors' interests not to waste any more time and money going to court over this. At the moment, it is a battle of opinions, so having this information available during mediation will hopefully help us all be more realistic and avoid such an unpleasant situation.
I hope others in a similar situation will be able to find this thread too. The hardest thing we have found through all of this is trying to gauge what is reasonable. As I suggested in the other thread....It's easy to be unhappy with someone's work, but it is important to be fair and reasonable in your expectations too. This thread and my previous thread have been extremely helpful in trying to ascertain whether our expectations were reasonable before pushing for a resolution.
I will of course let you know the outcome.
Thanks again for the time you spent on this, it is very very much appreciated!