Builders Tiling job - is this acceptable?

Nobody would normally ask for one, but in this case I think it would be smart for her to ask for one, as it looks like it will fail. That was why I said she should ask for one, and if he won't do it, then alarm bells should ring. I'd be happy giving a customer of mine a 5 year guarantee if they asked. No problem.
Added to the high risk boarding, I've also noticed that the adhesive he's using doesn't seem to be an S1 flexible adhesive, so it will without doubt fail when applied to plywood, if I have spotted this correctly.
 
there's enough profile left on the tray to overboard with backer board & the tile at worst 22mm to 25 tops so still 25/30 left on profile, 5 yr guarantee optimistic
 
I'd just start again, as it would be easier to do it properly, then no need to ask for a guarantee, as there would never be a call back as it would look great and last until the next refurbishment.
 
I did push him about guarantees and eventually he said
"I don't know if I'll even be in business next year so I can't say anything."
Doesn't inspire me with confidence.
I handed him a letter today reiterating advice from solicitor, insisting he stop work on the bathroom and giving him 14 days to propose a resolution.
I'll be having the work assessed by a pro tiler and get a report to provide the solicitor. It will mean smashing a tile, but whatever it takes to get that report.

I'll wonder if I'll also have to lift the kitchen floor he tiled?
He left a valve open 2 nights running and flooded the plywood floor he just laid in my kitchen (and flooded the property downstairs) then 24 hours later put the backer board down and tiled over it. Also if I understand correctly the cement he used is a hard variety rather than flexible so is not suitable for the heavy use floor in the kitchen?
 
I know it’s first thing in the morning, but he never reported him did he , no he can’t have, it’s just that’s it’s 7am and I can’t read yet😕
 

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