customer callback

[stevee]

well on my last visit the customer was happy for me to redo the tiling ,after floor strengthening,but i told him no thanks.......once bitten
i told him id refund money too.
today i went to rip it all up and i found a water damaged area near to where the first cracked grout showed itself
looks like a fair bit of water sat there for a while,but they have told me absoluotly no washing machine or waste pipe leaks,which i find hard to swallow
heres the pics boys, showing underside ply and chipboard

so im not happy to refund all the money,ill contact him tonight

 

[Bubblecraft]

That's defo water damage. I wouldn't refund a penny as this looks to be the main cause. What guarantee did you give the customer on the floor?

 

[Gazzer]

Are there any water appliance near by that area. Deffo water damage but you cant say that is the sole reason for failure.
What is worrying to me is that in your first photos it shows tiles removed the floor fairly clean and the tape over the UFH with hardly a mark on it ?

 

[stevee]

i agree ,thats why i could still owe him but maybe not the full amount,washing machine and sink right there
just had another look ,i cut a channel in the ply to recess the probe ,its black as yer hat with mould ,its been sitting in a pool of water
if the leak occurred soon after fixing it wouldnt help
also would the probe give a lower reading in water ,in turn making them raise the temp?
wriggling out of stuff aint my scene ,just dont want to take all the flack if it aint mine,steve

 

[Andy Allen]

looks like a floating floor to me..

 

[Peter]

Looks like the water damage didn't help, but IMO flexible rapidset on it's own isn't suitable for that particular job. If tiling straight onto 18mm ply on the joists, bare minimum spec for me would be rubber crumb throughout and all joints taped. Had a few small, seemingly deflection free floors give problems in the past (tiles over joins popping) so now always overboard or use rubber crumb.

 

[stusgsx]

I've now started using Bal fast flex on all my wooden floor jobs since I noticed some hair line cracks in grout line in a floor I tiled Not long ago. Also I stopped using ply a couple years ago now.

 

[stevee]

hardie for me now.......

 

[martin1c]

The water damage didn't help but I'd say the ply was the main problem. I have no faith in ply whatsoever anymore.

 

[Rizzle from the Portizzle]

well on my last visit the customer was happy for me to redo the tiling ,after floor strengthening,but i told him no thanks.......once bitten
i told him id refund money too.
today i went to rip it all up and i found a water damaged area near to where the first cracked grout showed itself
looks like a fair bit of water sat there for a while,but they have told me absoluotly no washing machine or waste pipe leaks,which i find hard to swallow
heres the pics boys, showing underside ply and chipboard

so im not happy to refund all the money,ill contact him tonight

if you dont tile the whole floor only where the washing machine goes if this leaks it fills the void between ever side before it shows on the floor if whole floor tiled it comes out at your feet and can be delt with there and then not stay hidden making its way under the floor

 

[afright]

Looking at the images the adhesive has come clean away from the ply,am I right in understanding that Topps Ady is made by Palace,I stopped using Palace for that reason even after priming using SBR this happened to me .Then again how long do you guarantee your work for ?, me personally its only 12 months I always tell the customer first if they have done all the prep work,such as the laying of the ply.

 

[Brian the Tile]

looks like water damage to me and surely not your fault unless you did the plumingand caused the leak