Customer From Hell

[Dougs Third Go]

sent to you Phil.

 

[The Legend; Phil Hobson RIP]

Thanks again to everyone for your understanding, and to Anne for the chat.

 

[The Legend; Phil Hobson RIP]

You people are the reason I keep coming on TF.

Even though I have not met all of you, you feel like friends I have known all my life.

I don't feel so alone with this bad situation ,

long live TF

 

[charlie1]

Phil, onwards and upwards!! You get yourself some nice geo floors to do and that will take your mind off this horrible woman!

 

[Rossymcg]

Thanks for that mate, she is contesting my claim and counter claiming, I have to respond in the next few days.

She is going down the route of sub-standard work, taking to long on the job etc.

I have asked her to allow a TTA technical inspector to do a report, but to no avail.

She has accused me of going for a drink with my TF Friends on her time? I told her I was going on a two day stone polishing course, nothing to do with drinking, I was up front with her at all times, never tried to rip her off.

A few members will vouch for me being on the Nu-Life stone course in Stockport, I also did three half days foc, and supplied over £100.00 in materials. That I was going to stand myself.

I hope this goes the right way for me in court, these people are out there waiting for us.

I learned today she has put in a counter claim for £4,900.00 from me. to remove metro tiles that should have been sealed (someone has told her this) crackle glaze yes, white glazed metro, no.

It seems she will have to redecorate the whole house due to some splashes from the dewalt, that would wipe off with a sponge. Stale urine in a bucket (absolute tosh) we had to use a bucket as there were no toilet facilities on the job, but we emptied the buckets into a grid and washed out the buckets, we are not animals, but people like this think we are.

Phil im not saying dont listen to other peoples advice, i can only tell you whats worked for me, people are saying get a solicitor. The judges in these courts are inteligent understanding people, its all done in laymans talk. A solicitor is expensive and not needed. ive been to court 3 times. 2 of the times tradesmen(apparently) making a claim against me, both cases i won. The oher time i took Bovis homes to court and won.
Bovis had legal directors, office staff, files of paper work and all the legal jargon to go with it.
statements from friends other tradesmen etc will mean nothing in court and the judge will tell you so(it could be written by anyone), your qualifications and accrediations will mean a lot in court,
you have to remember the judge knows nothing about tiling, you have to give him facts to inform him, the hows and whys. product data etc.
its really important you counter act everything she says with hard facts and proof and not just your own opinion.
if she wasnt happy with how long things took she should have told you straight away not 5000 pounds of work later, the judge will tell her that,
the prro quality of work chestnut, a stratagey bovis tried the judge said "you awarded this company several contracts over several years worth in excess of x amounts of pounds, how could you be un happy with his work and award him so much work in a competative market?"

with the subbies that tried taking me, they said i was paying them late and then not paying them at all and that my prices were well below the average, Judge said "how come you endured it for more than a couple of weeks then? im struugling to believe what you're saying"

she cant bring anything up in court that she hasnt mentioned prior to the hearing because you need a chance to defend yourself. I seriously wouldnt be worrying about any of this if all she can say is water splashes and not sealing glazed metros,

 

[jonnyc]

rossmcg. very well put .
i think i also mentioned previously that judges only deal in facts. any claims she is making against you, you must adress amd have an answer for for when you go to court.these claims of hers are ridiculous and if you have proof from manufcaturer that tiles not needing sealing then thats sorted straight away.the decoration will also be dealt with by an intelligent and considered judge.easy for me to say but i cant see any problems for you with the info being given to us.

 

[aphilp]

I have offered to help Phil with the drafting of the Witness Statement and the preparation of the documentation bundle. You can rest assured that I will be thorough and no solicitor will be required.

Best wishes

Anne

 

[Diamond Pool Finishers]

Sorry to read these last few threads Phil,

 

[The D]

But the difference is Phil has done nothing wrong :sofahide:

 

[Time's Ran Out]

But the difference is Phil has done nothing wrong :sofahide:

You can be so cruel!:lol:

 

[The D]

You can be so cruel!:lol:

:smilewinkgrin:

 

[thompsonbrown]

Stay strong Phil and good luck at court.
The only advice I would give you is any counter claim she tries to make ie, sealing glazed tiles. go with paperwork from the manufacturer to prove it doesn't need sealed. Keep all your points brief and right to the point. You might find you only have a few minutes to deliver all the things you would like to say, so make a list in order of importance and see how many you have time to express.
On a personal note, some of the best ever tiling work I have ever seen is on your TF home page. It discussed me that someone with your tiling ability is in this position. Good luck mate.

 

[Mr Tiler]

how much tiling was done for it to come to this much money? or was it a few different properties for this nightmare engineer?

 

[Dougs Third Go]

how much tiling was done for it to come to this much money? or was it a few different properties for this nightmare engineer?

start from post #1 Ash and read through the thread..

 

[CJ]

Stick with it Phil...........then stick it to her.

All the best m8