Customer Price Dispute.

[Andy Allen]

Has he cleaned his teeth yet...lol

 

[bcd-87]

Had one today,
Went to look at the job prior to starting. It's a plumber who I know's daughter.
She asked for a rough idea of cost, I said £450 plus materials. No mention of day rate or any of that. It's tiling above a bath to ceiling, window wall half way and door wall to ceiling. Boarding and tiling floor, 3m.
I have Got it tiled in 2 days without too much sweat and due to go back tomorrow to grout and seal it up. Had a phone call from her fella tonight, he's a joiner apparently, asking where I've got my price from its too much and I'm out of order charging for a full day tomorrow when Ile be done in a couple of hours. When I explained I told them the price before I started, he said he thought that was just a worse case and I was covering myself, He's also seen tilemaster adhesive online for £15, when I charge £25. Tried my best to explain it all and come to an agreement, had to settle on me collecting my tools and leaving him to grout it himself and charging him £300 plus materials. - my idea.

Very Annoying, the plumber is a long term acquaintence so didn't want to fall out too bad!
I think this is a lesson to me to start doing writer quotes to everyone, I nearly always have a verbal agreement.

Andy

I send written estimates/quotes and ask for a response in writing/e.mail agreeing my rates or price.. There are som cheeky wankers out there