Customers getting there own tiles. Page: 2

[DHTiling]

well done mate.........dave....

 

[GazTech]

OK, i will tell you what i did, i said to the guy i would come out on Monday to finish, he is a really nice guy plenty of tea etc, he said how much extra on my price i said, its nothing, he said it was his mistake and said he would give me an extra £50. everybody's happy. I got extra £50 customer recommends me to his friends. People skills is a most important thing dealing with customers in this job. If i had said to him i want a days money i probably wouldn't of got payed for it, so this way i got £50 and a happy customer.

Now that's what I'm talking about..full marks Andy

 

[Saltire69]

I think when your starting out you gotto suck up. You want him to recommend u to his friends so i think u did it right. Wish mine gave me £50 when i had to wait 1.5hrs on him getting more tiles. Oh well at least his missus made me a ham roll.

 

[guy1976]

i would check the customer had enough tiles before i even started the job because if they bought them from a diy store theres no guarantee that when they go to get more there will be any left

 

[GazTech]

I only ever worked for 2 firms who supplied,one was always short of tiles/borders...I said my goodbyes....and the other always over ordered I liked them.Better if possible to measure up for your customer as part of your service...saves hassle all round

 

[McP77]

Just finished a job where tile shop provided a measuring service. Net result was that there were no wall tiles spare, one floor tile spare, and about 17 individual glass mosaics left over.

Bit too close for comfort I'm afraid. Would have only taken one faulty wall tile.

 

[brian c]

OK, i will tell you what i did, i said to the guy i would come out on Monday to finish, he is a really nice guy plenty of tea etc, he said how much extra on my price i said, its nothing, he said it was his mistake and said he would give me an extra £50. everybody's happy. I got extra £50 customer recommends me to his friends. People skills is a most important thing dealing with customers in this job. If i had said to him i want a days money i probably wouldn't of got payed for it, so this way i got £50 and a happy customer.

Good customer care Andy,this will as you say have a knock on effect.Well done m8🙂

 

[GatesheadCol]

Im a new starter too, and to be honest im getting about 1 job a week at the minute, sometimes 2, money not the issue here. If it was me I probablywould have done like you did,. You got an extra £50 and guaranteed that guy will recomment you.

When you have 4 jobs a week then youcan be a bit harder but when starting give a little extra (without taking ther pi##)

 

[faithhealer]

went to measure a job once, came to 17 sq mts but the customer argued and said he made it 16! Politely told him it was definitely 17 (showed him my figures) so he said ok I'll order 17, er no, plus 10% for cuts and waste ,make it 19. How many did he order?....18. Managed ok but could have done without watching every piece of waste

 

[reaper72]

This has happened many times to me over the years,some people are soo miserable,even when it comes to clearance tiles.I've had people come back after 3 or 4 years expecting to get the same tile and shade!
It is very satisfying when you remember someone whom you advised to keep a spare box and not take the refund,coming back to get what they can't have when someone's dropped a hammer on a floor tile!Especially when they make a comment about you not wanting to give a refund!:wub: