I simply refuse to install, Politely of course, that way my reputation remains intact. Sometimes the smart thing to do is walk away when faced with problems that are out of your control, but if accepted then it becomes your problem and she is within her rights to complain (although not fair on the fixer) Yes she was warned and you have done everything right................ except you are the pro and you need to know what can and can't be done. It's not your job to try and make SH*T SHINE.