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EAS schemes zero accountability

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Currently we have been with our scheme provider for more than a decade.
They don't ever support retail customers complaining about their or other scheme provider issues.

They don't actually deal with a complaint and try the unrecorded phone call route.

They want to visit once a quarter for an assessment that is 3-1 year according to EAS

Price has gone up and no discounts or discussions.
UKAS are just as useless.

Just about to throw the towel in as we all know there is zero enforcement unless HSE involved.

Reckon can live quite happily with zero nonsense any more.

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