Hi, I had a problem with efflorescence in a BAL superlex wide joint grout back in December 2008. The whole 54m floor area was affected in a new build. It was cold and I'm pretty confident (it was a long while ago) that I would've explained my concerns to the customer at the time but he wanted to be moved in for xmas.
Within a few days it was apparent there was a problem. I suggested that the grout would need to be raked out and re-grouted (at my cost) The customer didn't like this idea because of the mess involved and delay this would cause for his moving date. In the end we settled on scrubbing the floor so I went back and scrubbed the entire floor with a "residue remover" which removed the salts and seemed to resolve the problem.
However last week I got a call out of the blue to tell me that there was still a problem and that "grout dust" is still coming up to the extent that it is being transferred into his carpets.
I'm due to visit him this afternoon and I wondered on fellow tilers thoughts as to whether or not this should be chargeable or should I swallow the time/costs?
Within a few days it was apparent there was a problem. I suggested that the grout would need to be raked out and re-grouted (at my cost) The customer didn't like this idea because of the mess involved and delay this would cause for his moving date. In the end we settled on scrubbing the floor so I went back and scrubbed the entire floor with a "residue remover" which removed the salts and seemed to resolve the problem.
However last week I got a call out of the blue to tell me that there was still a problem and that "grout dust" is still coming up to the extent that it is being transferred into his carpets.
I'm due to visit him this afternoon and I wondered on fellow tilers thoughts as to whether or not this should be chargeable or should I swallow the time/costs?