It is difficult for me to comment are whether they could price there adhesives etc. I know in my shop (Longton) we don't have anywhere to put price tickets for the adhesive/grout/trims (Not that would be visible). The shop in Brixton used to be a Tile It All or Tile Magic store so may be set out differently (I am just an assisstant manager in a shop so don't travel to other stores)
I understand your pain when it comes to asking the price for things, I feel the same way when I am in a shop :lol:
Those prices look correct from the top of my head, except for the Deep White trim which I am sure should be £4.99 not £5.99
Behind the counter there should be a section that shows our selection of tools/spacers etc and they will (Or should be) clearly priced. In my shop the tool stand is located next to the counter, so it is easy to see the prices on the counter wall
No, you aren't getting anyone in trouble (As I said, I just work in a shop so have no real authority :lol: ). Just trying to clear up some of your queries and get feedback on how you feel we as a company could perform better