Gave me a laugh

[Pebbs]

My sister isen't happy, she posted the following after some 'rob dog' came round to give her a quote for a wood burning stove to be fitted. The total he wanted in the end was just short in the region of 3.5k, I think when the man told her his day rate was £900.00! it put her slightly in the loony tune department for an hour or so...

Does make me laugh though...bit of negative feed back is probably what they deserve.

North East Boiler Sales & Services Delgaty - LocalMole Business Directory

 

[Mike]

he ought to be reported to trading standards for that

 

[White Room]

You got to give to him for trying, he's an absolute joke...

 

[Gall.B]

Take it he only works a couple of days a month:incazzato:

 

[kilty55]

in all honesty i dont see the problem here?

if your going to install a wood burner your right you dont have to put in a liner as long as your chimney is sound and has no leaks etc....however its still a better installation as tar and ash etc can build up and there is a small risk that may cause a fire if not regularly maintained by a sweep company

if i was an installer i would be specifying a liner on every job as well to be honest,

his price is irrelavant,if its too expensive for the homeowner to use him then dont use him but i think slandering a company on the internet which could potentially lose him a lot of business is bang out of order considering he hasnt even done any work.

al he has done is given his advice and a price albeit its too high for the customer

i get told by customers at times i have over specced on the job etc and also that i am far too expensive compared to other quotes,,,,fine thats the end of that,i would be seeking legal advice for slander of my name if someone left that attached to feedback for me on the internet based on a quote only.

just my opinion

 

[Gazebo]

I agree with Kilty, even though his quoted day rate is way way over the top he has not charged you for any of his time and advise for the quote, so just get 2 more quotes and see how the others compare.

No point slagging him off. curious as to why he would submit a price and then disclose his day rate.

 

[Pebbs]

Thanks for your comments, the upshot is she got 4 quotes in, and went with the one who has been doing it for over 30 years, and was £1500.00 less than this guy, and he was not the cheapest. He arrived when he said he would, came along with a couple of references, some photos of other work he had done. He took his time to do the inspection, explained what needed to be done, and basically she felt confident that he could do the job. Thats the key to it, taking the time to explain everything and re-assure the customer, not like the other guy did telling her his day rate was £900.00 plus materials. As for the time the other guy spent to advise for a quote, he was there for 15 mins, umm perhaps you think he should charge for that as well?

A feedback form is there for a reason, if you sign up for these kind of websites, then your not going to always get good feedback. You cant have it both ways, there are probably some customers of his that would disagree with what she said and are happy to pay this kind of money, so let them put their feedback up to.

Lynn

 

[hillhead]

Scandolous day rate IMO, he had a mask on i take it Lynn?
I got one of these multi fuel stoves fitted four years ago and know the price I paid !
Also there is a big difference in the price of stoves and output.
Not a big job fitting though usually.

 

[hillhead]

Fair play to her Lynn for not falling into the trap.

 

[Dan]

I just think 900 quid for a day rate is out of order. It's not like he's a w.... banker. Only they get that sort of cash don't they?

Bit of a chancer IMO. Not sure about the feedback bit. But perhaps he'll be a bit more competitive if people stopped calling due to his day rate which is a good thing for customers for sure. Perhaps he'd have to change his holiday from St Tropez to something else though next year.

 

[Perry]

well Lynn if it was for you i know a local guy

 

[Stewart]

I'm of the opinion you can charge what you want as long as the customer has all the information beforehand to make an informed decision on who to go with. Giving a tradesman a hard time for giving a quote and being expensive is out of order IMO. She got 4 quotes chose the one she wanted and was happy to go with him. The negative feedback was unfounded as she received all the info she could have needed to make a choice, which she did!


Created on iPhone.....

 

[Mike]

but quoting for a flue liner that wasn't needed (as in the feedback) is nearly as scandalous as his rate. i pity the poor old people that heed his scare tactics. hopefully we'll see him on rogue traders soon

 

[Qwerty]

Im sitting on the fence with this one........ (so much so Ive even got splinters in my :ciappa: )

An extortionate day rate, but at least he has been up front & honest.

If you can afford to overprice a job (ie..you dont really want or need it) and then somebody pays you that price, then fair play IMO.
I have overpriced many a job as I didnt really want the hassle or got a feeling the client or environment was pure grief, only to find they agreed :mad2:

Maybe he works on the opinion that he quotes like this for 50 people in a month (optimistic I know) but only gets lucky with and works for only 5 days a month for clients paying top whack. I know as a teenager I had the same outlook when out clubbing (had a few slaps too!! :lol


As for the feedback...... we live in a transparent world nowadays and I know of at least 6 places where a disgruntled client could leave feedback for me if they wanted to. They havent as I have never deserved it. I think her comments are fair enough really...feedback can be positive or negative...both are based on the clients (or prospective clients) opinion and their experience of the trader

 

[kilty55]

interesting points int his thread which relate to our advice and our bsinesses on here

tanking kits for 1........if you can do the install without a tanking kit which you can and many do why are we advising them and speccing them on jobs sometimes even stipulating that they must be installed as part of our guarantee of workmanship terms ?

that is what this installer has done he has said as part of his install he wants to install a liner.....which he doesnt have to i agree but it still makes it a safer long term install if he does this

would the tilers and installers on here be happy if every customer they tried to sell a tanking kit to left slanderous remarks about them?