grout crumbling

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I am going to speak to him on Tuesday just wanted some advice!! I am sure he will sort it out just hoping the whole floor doesn't have to come up!
 
the 6 mm ply is no good either is the pva.it doesnt sound good at all to be honest

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how big an area is it
 
Rosie - don't think that flexible adhesive will solve the problem! And don't accept any thing but the whole lot up and redone. After a week you have this - its not going to get better only worse. A floating floor is weyroc/chipboard laid on insulation sheets.
 

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grout crumbling
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