Grout keeps cracking on new tile floor installation

[cam_low]

Crikey.

"Builders build. Tilers tile."

 

[mz30]

The thing is bex is the fact that they done all the work so he is responsible for prep, he cant blame the substrate as it was his job to make sure it was sound before he tiled it, dont let him fob you off,i'll guarantee if you put a suction cup on one of those floor tiles they will lift straight out as it appears the grout is the only thing holding them in place,where in the uk are you am sure one of the lads off the forum local too you ,would pop round and give you advice.

 

[CJ]

It does look like the builder isn't going to accept that it's HIS fault. So if that is the case.......(he'll mess about and give various excuses) you have 2 options.

1. Bite the bullet and get it done right, by someone who knows wot he's doing, but you pay for it.

2. Take legal action against the builder, then get it put right. Will take longer though.

 

[Bexstarr]

That would be amazing if they could. I am based in Luton, Bedfordshire. I'd be happy to pay someone to come out and give me their professional opinion.

Like I said, I would much rather a professional tiler redo the work. I plan on calling this guy, telling him my findings, and see what he says (although I can guarantee he will try and fob me off). I will then politely inform him to expect a letter from myself. In the letter, I will state my findings, with the required literature, and then specify a date in which I wish the work to be complete. I intend to include a quote from someone else, and if they cannot complete the work in the time specified, then they will be billed for the cost of redoing by this other professional (this is all inline with Consumer Rights - the process to follow as defined by them).

The company was actually based in luton, but they moved up north (a good few hours drive away). I also know that he is apparently fully booked for the next several months.

So in conclusion, if anyone else, local to me (bedfordshire Hertfordshire) is happy to come and look, there could be an additional job in it for them. Preferably to be complete before Crimbo!

 

[Bexstarr]

Definitely option 2!! As much as I want it done now, I am not prepared to be out of pocket for someone else's incompetence. He's just hoping that I will do the former, hence why I cannot let this buffoon get away with it! But I'm feeling a lot more positive now that I have had all your feedback. At least I now know that I am in the right!

Thanks everyone. I really appreciate your help on this matter!

 

[Chalker]

Looks like 12mm ply to me. Bet it's fastened down with builders favourite. Clout nails. Then the cheapest powder adhesive available. Get him back and tell him you are going to get an expert opinion and have it relayed at his cost ( upfront)
i wouldn't try the courts myself as it will take ages and if he has nothing and is a limited company your chances are slim.
Try and appeal to his better judgement , if he has any.

 

[White Room]

What concerns me is the thickness bed of the adhesive, I can't believe they would have laid it that thick all over.....

 

[cam_low]

I think its dot n dab then they have filled the side.