Gulf Stone Quartz Tiles

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SueK

Have any of you professionals come across these tiles?
I have had to halt work on a shower room pending resolution of a dispute with the tile suppliers following bad recommendations from them re adhesive, which they deny (naturally they are blaming the tilers, whom I support). My costs have doubled and I have no bathroom in sight.
If anyone can give me any info re their suitability for bath/shower rooms and their correct application, please would you email me direct:

[email protected]

Urgent!
Thanks
 
I should perhaps have said that these tiles are a quartz and resin composite - don't know whether that makes a difference - ? An adhesive expert (sent by the supplier) has said privately that when they dry out they can 'blow', which is what seems to have happened with us. However, I doubt whether he'll say that in evidence.

Help!!
 
Okey Dokey:
Black sparkly quartz composite tiles made by Gulf Stone (Oman) - 60x60 on marine ply walls in a shower room. Recommended by tile suppliers: suitable for shower/bath, no need to seal, use Rapidset Flexible.

Experienced tilers followed instructions, then tiles were peeling off next day - adhesive well fixed to ply, hardly at all to tile, and it had been applied to both tile and ply, but virtually nothing left on tile surface. All stripped off, ground back, tiles saved.

Back to supplier. Ooh sorry, you should have used epoxy grout to fix.
Extremely expensive - extra £1000 nearly on materials alone, quite apart from all the labour. Tilers never been advised that before, but OooKaay, if you say so since these are new tiles. Tiles irretrievably stuck now but, despite great care, seemingly with some epoxy grout haze (white on black). Further investigations say any rescue liquid will damage tiles - perhaps because they should have been sealed first, contrary to advice. Info on that gratefully received too.

Suppliers sent along adhesive techie (from whom the above sticky advice had supposedly been obtained) who muddied the waters completely to avoid committing himself but said off the record to my guy two things: (1) walk off the job; (2) when these tiles dry out they can 'blow', and that's probably what happened. Can't prove any of this, hence need for more info.

The men have been loyal to me and I'm loyal to them. However, I need as much info as poss on these particular tiles, which are newish, plus opinions as to the advice about using epoxy grout as an adhesive, which has raised eyebrows elsewhere. Experience with quartz/resin composite? Sealing necessary?

I will also follow up any leads you can give me. I need to sort this out next week if possible. The suppliers are now trying to blame the tilers and weasel out of everything. I think they have underrated an OAP on this one!

Thanks to everyone who can help me in any way.

Sue
 
Hi Sue, sorry to hear about your problems. The only advice is go to www.nsraweb.com its an American web site so don't let that put you off but these guys would definitely be able to advice you on this issue. Good luck.
 
Hi sue...

Couple issues here...

Firstly...

Gulf stone can be fixed with a flexible cement based adhesive , as i and a few fixers on here have done before with no probs...

secondly...60 x 60 gulf stone on ply walls is a big NO NO...way to much weight for ply..The adhesive not sticking to the tiles could be a number of things from too dry a mix used and insuffiecent coverage...

But ply is deffo not a suitable background for wall tiling especially with large format tiles like those...

So for an adhesive company to give the OK to tile to ply is :yikes: surprising to say the least..
 
So if the tilers acknowledge that they haven't used these tiles before (and I understand they're fairly new on the market), is it fair for them to say that they were dependent upon advice from the suppliers? I've tried to contact the manufacturers direct, with no success, and I understand there might be a problem there.
 
They might be dependent on advice from the suppliers on the tiles themselves but they should know what substrates are suitable to tile too in certain circumstances sue...

when you say new to tiling..have they stated this to you..? and you were OK with them going ahead with such an expensive stone product...

I think if i recall right...gulf stone is just over a £100 a mtr...so an expensive mistake on someones behalf...

We are hearing of more and more of this type of installations going wrong...and you the customer bearing the cost for it...

Getting the retailer to put thier hands up sue is going to be hard work...but these words are no good now coz the tiles are up arnt they..?..

So what are your plans now..?...it awful when this happens but we can try and help if we can..
 
The tilers themselves have respectively well over 30 yrs and 15 yrs of tiling experience. The senior one is a plumber. It's these tiles they haven't used before, which is why they respected the suppliers' advice (and the boss has been dealing with that reputable firm for over 30 yrs).

In order to create as straight a rectangle as possible in an old flat, the walls were first lined with marine ply, which I was told was the correct substrate for a shower room, part of which was to be tiled. The suppliers agree with this.

The dispute can be boiled down to simple points:

- Were the tiles fit for use in a shower room? Suppliers say Yes, without having to be sealed. Possibly conflicting views here, as it has been suggested they are too porous, and anyway need sealing. I'd like an expert opinion on both those points.

- Is Rapidset Flexible the right adhesive for these large tiles on ply? Suppliers say Yes, and that therefore the fault must lie with the tilers' initial application. However, more confusion as at an earlier point suppliers also said No, they were wrong, and adhesive suppliers told tilers to use instead epoxy grout, which resulted in grout haze. Adhesive chaps then said that was irremovable without damaging the tiles. Any advice on cleaning up the tiles? That would at least enable the bathroom to be finished.

- A couple of so far anonymous comments on the way through from adhesive suppliers recommending steering clear of these tiles altogether - any info gratefully received on this point! Also, comments from other tilers that epoxy grout is not normally used as, first, a tile adhesive and, secondly, in a domestic setting as opposed to eg an industrial kitchen.

- A comment that when these tiles dry out, presumably if stored too long(?), they can 'blow' and come away from the wall. Anyone know of that? The original adhesive hardly stuck to the tiles at all, despite having been applied both to them and the wall (to which it stuck fiercely!).

- Now a suggestion that these tiles are far too heavy to be on ply walls so shouldn't have been used in the first place, which might explain the first adhesive being wrong. Evidence on that would also be helpful to me.

I am a feisty old bat but am now very weary and considerably poorer. I would be eternally grateful for any advice to guide me through this mess. Everyone involved of course has a vested interest, so it's very difficult to get at the truth, hence my postings in the hope of getting independent advice.

Thank you, all of you, for your patience and help.

Sue
 

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