Help dealing with a tiler

[Stocks Tiles]

Hi again, after a little advice regarding a tiler I've just used to help speed up the project I'm doing. Cut a long sorry short his cuts are dreadful and I am going to have to replace all of these and he's left black marks of a few tiles from his grinder where he's let the machine rub. Obviously he's wanting to be paid so my question is how do I go about charging for the repairs? It's going to be a good half a day if not more for replacing them and also getting more tiles to do it with!

There are two rooms they're just back to back.

Thank you

 

[MTiler]

Get him to redo his bad work before you pay him, or if you dont want him back get someone else to sort his mess and deduct the cost of that from what you owe him.

 

[Stocks Tiles]

The customers and the project manager of the company that I got the job through have told me he is to not touch another tile, they were pretty rattled that he had also been treading white adhesive onto their imported German balcony :/

Thank you, I assumed it's right to deduct I just wanted to make sure I go the right way about it so I don't get myself into a situation! We all go to work to earn money and want to be paid but I'm not getting paid for that until it's put right, was hard enough to find him for a tiler so I will have to replace it myself which I already need 9 days this week as it is lol

 

[Andy Allen]

Point out the issues you have and ask him what he is going to do about.....you must give him that option.
You will either get ' I'm really sorry I will get it all sorted till your happy '
Or 'can't see nothing wrong with it just pay me'
Or 'sorry mate its the best I can, deduct what you need to put it right'.
Either way talk to him....see what he says.

 

[LM]

By right he should be allowed an opportunity to make the work good, but if your customer dosent want him back it would be helpful for you if they could forward that to you in an email explaining why, then you can forward this to the 'tiler' with an explanation of the costs that will have to be deducted from the monies owed. That's how I would cover myself.

 

[Stocks Tiles]

Thank you Lee, I have a tendency for jumping the gun in most situations lol so that's why I've looked for advice before doing or saying anything yet - he is aware customers are not happy with his work and have told me he is to not continue any further, however he hasn't responded to be yet (sent yesterday morning)

 

[Time's Ran Out]

It's your problem!
You took the work on and him to help.
You learn by your mistakes, put it right yourself, keep your customer happy and let him know how much it's cost you and don't use him again.
You could try and charge him, but if he's that bad he won't give a damn and push for all agreed rates.

 

[Flintstone]

Some tilers are just not as good you would hope they are, as said, you took a gamble on him

 

[Stocks Tiles]

Some mixed views now I see, yes I took a gamble as you put it but regardless poor work is poor work? My customers are over the moon to be honest, I apologised for the work that had been done and they have no issue with me they just want it corrected which is understandable.

Be interesting to see if any other mixed views come across on the situation, as I said I'd like to handle it the best and correct way possible.

Thank you

 

[Stef]

I had the exact same thing happen to me last year.
I took a tiler with 22yrs experience on & had to rip half his work back out, he had half height tiled a bathroom.
I let him go after a day & a half, he txt me the following week asking for payment, I sent him photos of work ripped out & explained to him that there would be no money left for him by the time I sorted it out.
He said he was going to contact the builder as he wasn't happy, I told him to go ahead as he was working for me & not them & he would get an ear bashing from the boss as the work was so bad.

 

[Flintstone]

Timeless John got it spot on, give him the chance to come and make it better, if he won't do that, pay the man but negotiate a reduction on wages to pay for it to be put right

 

[Spud]

Those cuts are very easily fixed without removing them looking at the photos, take a straight edge and mark a straight line to the shallowist point then use a polisher to polish back to your pencil line it won't take more than an hour

 

[peteablard]

Sometimes you need to just take it on the chin and move on. I once paid a guy twice to sort out his own work and he still cooked it up and I had to sort it. The main reason I stopped doing shopfitting work is because I couldn't find enough decent reliable guys

 

[magga]

This sort of thing is what worries me. I do kitchens and bathrooms and want to find a good tiler to help with workload, but just don't think I'll find anyone good nearby without trying a few bad ones first! Any good tilers from Nottingham need some work?!

 

[LM]

Unfortunately any good tilers will be booked up solid with their own work

 

[magga]

Yep, as I expected!

 

[Stocks Tiles]

It's a lesson learnt that's for sure! As the jobs 190m2 of floor and was meant to be 35m2 on walls but this changed to 67m2 on walls with feature walls too it completely through my schedule out so had to try find help, better to do it myself in the future I guess!

Works gone absolutely mental the last 2 months and I was thinking about taking on a labourer but to also learn the trade but to learn how I expect things done! That way I should have a reliable and decent tiler (not being big headed lol).

Thanks again for the opinions, I'm going to talk to the customers and project manager tomorrow to see if they will let him come back to repair the work (should he agree too) and then go from there, his gap from the tiles to the ceiling are as big as 15mm in places which is also quite an eye sore.

 

[magga]

15mm, Jesus!

 

[LM]

his gap from the tiles to the ceiling are as big as 15mm in places which is also quite an eye sore

I'd be thinking damage limitation, don't bring him back, you've got a valid reason with the customer making it clear they won't have him. Do what Gary says and polish it back.
I'd be afraid of further antagonising the client by going against their requests and bringing a numpty back.
In the long run you'll be doing the 'tiler' a favour anyway because he will learn the hard way to up his game!

 

[Stocks Tiles]

 

[Old Mod]

View attachment 83857

Haha I'm sorry to appear to belittle your predicament mate,
But gee whizz, that's truly special! Hahaha
I feel for you I really do, won't go into specifics but I know EXACTLY how you feel.
Just wipe your mouth, and move on!
Money's not everything, but your rep is!

 

[White Room]

What size tiles are they ?

 

[magga]

Wow, how could anyone think that's acceptable? I'd be ashamed of that!

 

[Stocks Tiles]

Thank you 3 fall lol, been rather lucky the customers and project manager have been fine about it and haven't a problem with me over it as they know it will be sorted. It's first job I've done for the company so rather annoying but the finish will be perfect when I'm done! The company builds hauf houses so would be nice to get offered future work!

Whitebeam they are 900x315 porcelanosa tiles, customers had chosen 600x300 from them but got sent these and they decided to keep them lol.

 

[peteablard]

You've got the chance to sort it without removing them, do it yourself because if he ***** it up again you'll end up having to take them off