Hi everyone

[Aly1147]

I've just came across this website which is rather helpful, unfortunately for me a bit late.
I've purchased 100 m quartz tiles from a company called tiles porcelain in Durham , however after they ve been laid , the come off. I should also say that they were laid on underfloor heating.
very disappointed and don't know what to do now.
i have seen a few posts about the same company in Durham.
please advise. The Tyler said that never happened to him before.
what do I do know?
thx

 

[Gazzer]

Well you cant blame the company if the tiles have come loose. It sounds as if the wrong adhesive has been used or they were not suitable for under floor heating.

 

[Protilers]

Or "somebody" turned the underfloor heating on the wrong way....
Or the screed was not commissioned.....lots of variables...

Lee

 

[Bubblecraft]

Hi & welcome to TF.

As above, the tiles cannot be blamed if they are poppin up. There are so many things that can factor this from incorrect adhesive, poorly prep'd floor, heating turned on too early & even bad tiling. We would need more information in order to help

 

[Gazzer]

All correct, need more info.
What adhesive was used, How was heating commissioned, What screed or substrate etc etc

 

[Andy Allen]

:welcome:....should quartz tiles even be used with ufh?

 

[peteablard]

How long have they been down?

 

[Ian]

Welcome along to TF. Any pics? They might help.

 

[Bubblecraft]

:welcome:....should quartz tiles even be used with ufh?

A good quartz can be used with underfloor heating. There's so much cheap quartz out there & conglomerate marble trying to be passed as quartz which will curl

 

[Bubblecraft]

TileHQ says this about there's:

Starlight Quartz Tiles can be used with underfloor heating. We offer a guarantee if you are using our Warmup 150w Mat Kits along with our Mapei Latex Plan Self Levelling Compound and Keraquick Flexible Floor Adhesive (Available in Grey or White).

 

[Protilers]

as far as I am aware......quartz can be used with underfloor heating......but it is a little dodgy........but a lot of peeps mistake composite for quartz.....composite is man made with resins...they are subject to delamination due to the fact that they are made with glue!!!!!!............

just a thought!

Lee

 

[Gazzer]

as far as I am aware......quartz can be used with underfloor heating......but it is a little dodgy........but a lot of peeps mistake composite for quartz.....composite is man made with resins...they are subject to delamination due to the fact that they are made with glue!!!!!!............

just a thought!

Lee

Also warping, curling up at the corners.

 

[Protilers]

Also warping, curling up at the corners.

TRUE.......but if we keep speculating..........we could be here all night!....hehheheheehhe

Lee

 

[Protilers]

Oh and......not a dig in anyway......but as a point of reference......"starlight quartz!".....is actually a composite, and proves my earlier point!.......

Lee

 

[Protilers]

ANYTHING, labeled as quartz that has glass/mirrors/nails or anything else in the tile is actually a composite tile.............
real quartz.... is a slate like stone....it is sedimentairy.....and when you cut it...it will sheer off like slate does...........you know how you can clip the lips off slate...you can do the same with quartz.....(takes a bit more effort tho!...)

Lee

 

[Aly1147]

Thank you guys for your really prompt responses.
ill get some pics out and maybe someone can advice further.
as I had laid about 100 s square metres and world came apart as I don't know what to do.
just for reference:
first we had the screed on
2 weeks after we had the first set of tiles ( they were laid on 3 consecutive s Sundays)
job ended in 15 December 2012
about a month on, we have started underfloor hheating
after a few weeks on with underfloor heating I've noticed some wobbly tiles (the end ones), and taking those of I can see further tiles coming of.
the adhesive used was Some from the company that sold tiles and some from builder depot (I don't remember the name but I could find out)
as you have said, it may be various reasons, but I saw on this website a few bad things about the company that I bought tiles from tiles porcelain and I was a bit worry as I spent a load of monies ... And was very concerned...and seems that I have reached a dead end.
thank you for your cooperation and looking forward to your replies.

 

[Sean SML Tiling]

hi there, did you say that the tiler laid 100m of floor in 3 days?

 

[Aly1147]

Hi there
and thanks again for your replies.
the tiles were laid in 3 consecutive Sundays (yes, 3 working days) by the tiler and one helper.
Having taken few of the tiles off, I can notice that the adhesive is still wet although they were laid 2 months ago. However the screed seems to be fine.
im just wondering if I can hire a private authorised qualified tiler/person specialised within this field to give an opinion.
pls help.
i spent loads of monies and don't know what to do next.
your replies are really helpful.
thanks

 

[Aly1147]

Hi guys,
can u help, pls.
the company says that it's my own risk, therefore I don't know whether I need to change all tiles or can it be fixed.
thanks


QUOTE=Aly1147;664097]Hi there
and thanks again for your replies.
the tiles were laid in 3 consecutive Sundays (yes, 3 working days) by the tiler and one helper.
Having taken few of the tiles off, I can notice that the adhesive is still wet although they were laid 2 months ago. However the screed seems to be fine.
im just wondering if I can hire a private authorised qualified tiler/person specialised within this field to give an opinion.
pls help.
i spent loads of monies and don't know what to do next.
your replies are really helpful.
thanks[/QUOTE]

 

[Aly1147]

Hi guys

after everything that happened with my floor, I now have to replace it (100 square m) I'm looking for an highly experienced tiler who really knows his job.
can you help by recommending a good Tyler in nw9 London.
Your website is a bless.

thx

Hi guys,
can u help, pls.
the company says that it's my own risk, therefore I don't know whether I need to change all tiles or can it be fixed.
thanks


QUOTE=Aly1147;664097]Hi there
and thanks again for your replies.
the tiles were laid in 3 consecutive Sundays (yes, 3 working days) by the tiler and one helper.
Having taken few of the tiles off, I can notice that the adhesive is still wet although they were laid 2 months ago. However the screed seems to be fine.
im just wondering if I can hire a private authorised qualified tiler/person specialised within this field to give an opinion.
pls help.
i spent loads of monies and don't know what to do next.
your replies are really helpful.
thanks

[/QUOTE]