my update : my customer phoned up and said everything was fine all of a sudden but she wasnt to happy with the trim i put on the step into the kitchen,so i nipped back took the trim out and put another one in just the same as the first and she was fine with it ,absolutley crazy,dont know how i managed to hold my tongue,then she asked me was i still going to tile her kitchen floor on friday,no thanks mrs,i would sooner poke my own eyes out with a knitting needle,i got paid ,thats the main thing i suppose ,makes me think i might start asking for a deposit up front ,just one bad customer