I'm having trouble with a customer relating to grout (Bal Micromax)

[EdinTiler]

Ps. It only costs £200 to lodge a Small Claims CCJ in Scotland so I am more than happy to take it all the way and see what I can get back.
The only people that have stopped the work being completed is the customer, and all because of their lack of understanding or knowledge of how trades work.

 

[Unused Account 1]

Stick to the grouts you use and like

 

[Ian]

Stick to the grouts you use and like

absolutely, my customers get shown the grout 3000 selection and get politely informed that's all there is to choose from! 🙂

 

[Andy Allen]

absolutely, my customers get shown the grout 3000 selection and get politely informed that's all there is to choose from! 🙂

Won't use anything else on a porcelain tile on the wall....if they wanted a different grout I wouldn't do the job...sounds petty but to me the finer details are the most important and some grouts just aren't up to the job...

 

[Italy]

I had the same problem, all at macchie.ho solved fugafresca Mapei.
I believe that these issues be always in winter, slow filling, color be lighter, now I solve everything with Mapei Ultracolor
I always say you have customers who do not answer to filling that does not know, so buy what I say
I'm sorry for what happened to you

 

[andyb1]

Same as Bri, show them the grout 3000 colours let them have one of them.

 

[Ian]

Something I do every now and again if a customer is in two minds about grout colours is, use some off cuts stuck to a sample board and grout using however many colours you need, this way they see how the dried grout looks against their tile, fool proof.

 

[CJ]

Nothing is fool proof with some customers........even those that supply the materials.

 

[SJPurdy]

Good luck with this.
Stay calm and do not loose you temper or do anything stupid!
I think you are probably best communicating in writing with them and probably giving them the facts from BAL as reported to you; and maybe an invoice for work done (you presumably completed the job with their grout - then everything after that -removal/regrout etc is extra in my opinion).
Steve

 

[White Room]

absolutely, my customers get shown the grout 3000 selection and get politely informed that's all there is to choose from! 🙂

Exactly what I do Bri, saves soooooooooo much hassle 🙂