Is It A Bad Tiling Job?

discuss the tiler
I have, a woman and another man just came from their company, they said the job is good, no need to re-grout, just to replace the 2 uneven tiles and clean off the grout by the ceiling, they refuse to re-grout, the woman said the grout looks good and said we are not co-operating with her.
 
I have checked with Porcelanosa, they confirmed to me that all the tile sizes are correct, email reply as bellow, can we say this is not the tile sizing issue now?


Hi Mr,


Many Thanks for sending the photos to me. Looking at the pictures, the tiles are all the correct size. This is a installation error. You can clearly see on the photos that the tiles have not been aligned properly as in some places the grout joint is smaller than in others, it appears the installer has not used the correct size tile spacers either. You can also see in the photos that the tiles have not been cut and finished correctly when meeting the ceiling as you can see where more filler has been needed.


I suggest you go back to your installer regarding this, as there is not a problem with the tiles, the problem lies with the installation.


Kindest Regards,




Sales Advisor


Porcelanosa (Western) Limited

Lysander Road

Cribbs Causeway

Westbury-on-Trym

Bristol

BS10 7TY

Tel - 01179597151

Fax - 01179597155




Please click on the links below to see our factory websites
 

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