Issues with quality of tiling, help needed !!

[Sully]

Hello t/blue........sorry to hear of your dilemma.......could you post us some pics.....so we can see the issues you have mentioned with the floor.....

That's the most sensible reply on this thread (IMO). It does sound like something is not quite right here what with the half grouting method but surely one should view the work before slating the guy? I'm prettu confident that somethibg ain't right but wouldn't snag anyones work witghout seeing it. As for speed - 1 day or 4 days don't matter if a price has been agreed and the job is delivered professionally

 

[White Room]

Agree sully, To have someone trying to explain, Say over the phone, I've got to see the job to make a visual justification.

 

[craig t]

Sometimes jobs can just take longer than anticipated , although we are proffesional we are not robots on a production line! If the tiles have a bow in the middle of them then you should have been advised that lippage will happen and they should have been layed normally! With a tile 600x300mm even the slightest discrepancy in the floor will create a problem for a tiler! It does sound strange however that no cuts have been attempted and some of the floor is grouted!

 

[JIMBOB187]

This really, really annoys me as this can only be detremental to Topps reputation, as a "Topps approved fitter" I have to ensure my work is of outstanding quality or I would not be part of the scheme any longer, I can only assume that this scheme has not rolled out to your Topps store yet and I would definetly inform the store of this issue for their sake.

I wouldn't read too much into a tradesman not being in the Yellow Pages and the time taken is different for every tiler, it is the quality of the finished project that is of primary concern, can't wait to see some pics.

 

[true-blue]

Well after a lot of waffle, the guy has agreed that a large area of the floor, the 'staircase' part is unacceptable.

Also said that he should have pointed out the possibility of problems with brickbond before starting and appologised for not doing so.

Said that I was nit-picking with some area's and I agreed based on the brickbond issue, but said that I would have known to expect this if he'd warned me in advance.

Has said that the flexible grout has sunk too much in places and needs a second layer?

I wasn't aggressive in anyway but he said he would prefer not to finish the job, so will come back tomorrow to lift the very badly affected tiles and clean them up then leave them ready for whoever I get to finish the job.

He also said that he 'wasn't prepared to take any money' for the work but would be grateful if I didn't share my experience with topps as this wasn't typical of his work.

It's a shame really because the guy seems like a nice enough bloke, but there you go!

 

[NickH]

Seems like he's full of s**t to me.

 

[Gazzer]

Still leaves you with an unfinished floor though.

 

[bal]

No excuses it should be flat simple as! especially if its taken that amount of time. I would take it up with Topps tiles too , be better if you could have some photos to look at.

 

[JIMBOB187]

Not only full of that stuff but possibly very inexperienced, I learn't the hard way with brick bond and now it's automatic to tell a customer of the possible issues, I would reckon he is new to tiling and does not want Topps to know of this job for obvious reasons, the fact he has not charged you is a testament to his character at least, we all make mistakes but it's your call.

 

[true-blue]

Sometimes jobs can just take longer than anticipated , although we are proffesional we are not robots on a production line! If the tiles have a bow in the middle of them then you should have been advised that lippage will happen and they should have been layed normally! With a tile 600x300mm even the slightest discrepancy in the floor will create a problem for a tiler! It does sound strange however that no cuts have been attempted and some of the floor is grouted!

Hi Craig, I'm not attacking tilers, and I'm sure the majority of you are professional , I was just seeking advice as all did not seem well.

I can take some photo's, but it seems a little pointless as the problem has been acknowledged now and a mutually agreable soloution agreed. If anyone really wants to see a couple of pic's I'll take a couple though.

Many thanks for all the comments.

 

[DHTiling]

Good luck i hope you get it sorted in the end........at least he owned up to his mistakes.........

 

[davy_G]

Cant believe he walked away from the job! Strange. I have had issues with a few jobs where fully rectified tiles are very hard to lay totally flat but i make the best of it and if the client wasnt happy I would sort it. That is what our reputations are based on!

 

[Fekin]

I can understand that some jobs from time to time can make you feel like walking away, but we never do... well, most wouldn't, you just grit your teeth and get it done.

Sounds like a new tiler that's somehow managed to get recommended by Topps who's bitten off more than he can chew.

 

[tfs]

Hello,

Hope the outcome of this this is good!

If you do get a spare minute or so, it would be good for us guys to see some pics as we are always very interested in these topics and what standards tilers are tiling to.

It may allow us to advise you as to what you can look for to decide whether or not its a good job.

 

[albert54]

If your floor is flat and adhesive applied evenly no problem.If the area needed levelling, apply compound.Lips of 3-4mm are a trip hazard aswell as unsightly.2days work is standard for 19sqm/Grouting before completion is a response to cover inferior work.