kate

[dgrflooring]

thank you have done all you suggested i went to trading standards after the very first letter and was told that i had done every think expected .my gut feeling is that husband picked tiles and wife admitted that she didn't like the from the quote stage {they even had a domestic in front of us about it very embarrassing ]can i point out that this job was completed 4 /11 /09 first complaint was not until end of april 2010 .then they contacted trading standards and after several letters we eventually got a site visit last week seventeen months after job was completed . it look the same as we had left it they have been using it and even had cupboards fitted and mirrors does this sound like they did not except it !!

 

[dgrflooring]

thanks for your comments , they always go on about the rough trader what about the rough customers ? we all know the exist !!

 

[Deleted member 9966]

if an inspection has been carried out by trading standards and they have agreed that you could not have done anything further for these customers, then the customers are just trying it on. best to move on and put this one behind you.

 

[waterfd]

I did a bathroom about 2 years ago and on the box it even stated "Not suitable for Brickbond" customer wanted brickbond and was happy with result. I kept a box for about 1 year just in case. Did their cottage floor about a year later.

 

[dave l and l]

i have had the same problem hence the fact i usually tell customers or draw them a diagram of what happens. its always more noticeable whae there are spot lights fitted. since you told and showed them this problem i would remind them of this and tell them its actually there fault for not listening to you