Laura Ashley Mr Jones floor tiles discolouring after being laid

[Deleted member 51507]

Thank you, will do.

 

[Time's Ran Out]

If you have no luck with homebase, go direct to the BCT QA team. They're usually pretty helpful.

Is it a call centre in the Midlands that has 150 full time operators!

 

[Waluigi]

No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.

 

[Tile Shop]

Is it a call centre in the Midlands that has 150 full time operators!

No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.

No to both.... Just a handful of people, based at the factory, all of which I would guess from "on the job" training, have extensive experience at handling BCT complaints. They can probably even do it in their sleep 🙂

 

[Deleted member 51507]

Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.

 

[Time's Ran Out]

@Paul C. - In the recent TSJ there was an advert for porcelain tiles from BCT!
Can they manufacture porcelain tiles in this country or are they made in the EU under the BCT banner?
John

 

[Deleted member 51507]

Some pictures in daylight. It's hard to show the discolouration on photos but some of them are definitely starting to look stained. The floor doesn't look even anymore. I will send these off and hope for a resolution.

 

[Tile Shop]

Picture 2 shows it clearly enough!

@timeless john With the machinery they have, should be no reason why they couldn't produce porcelain. They could use their own clay with additional Kaolin and Silica (which would possibly need importing) and increase the firing temperature. They used to have some porcelain tiles a few years back which had the BCT markings on the back but can't recall if they were UK made or made for them.

 

[Time's Ran Out]

I ask because last year I undertook a job where the client supplied tiles advertised as ‘Made in England’ that were of EU origin.
Only became aware when I refused to fit them on a kitchen floor.
When the issue was raised with Topps they said a new porcelain alternative was being introduced - yet they still continued to advertise ‘Made in England’ range.
You see people want to buy British but sometimes they are hoodwinked over quality and manufacture!

 

[Waluigi]

The Trades Description Act 1968 might be in breach if that was pasted all over the box.

The customer might have made a different transactional decision in relation to another brand of tiles in favour of this so called ‘Made in Britain’ BCT tile. It’s actually a criminal offence to falsely advertise like this. It’s deception.